DS
DW S
Active since Jun 2016
9
Reviews
0
Industries
Reviews
9 reviews23 months ago
Taking money and not for fulfilling delivery
Basically the short version is Incredible Connection took my money for a product and isn’t giving me what I purchased. I placed an order on the 22nd of May. On the 24th of May I received an email that my order is out for shipment. I didn’t receive anything that Friday. On the 27th the morning I received an email saying again that my order is our next delivery, only to be followed up with another message saying “ Unfortunately, we were not able to complete your Incredible delivery today. We will reschedule your delivery and communicate the new delivery date.” After this no communication has been send to me since. I contacted support the 28th to query the situation and the person was so rude. They opened a ticked and told me Incredible connection will phone me. I still haven’t received any phone call on the 30th and decided to contact Incredible again. Another rude employee gave me feedback and indicated that my package is out for delivery today and I should wait at my work until 7 pm for the courier. This is ridicules to expect that. I was still busy asking the operator questions and the person decided they had enough and ended the chat. On the 31st I contacted support again and the operator told me that my ticket is still open and I should wait for someone to phone me. I told them no one is communicating to me on what is happening and the operator said I must wait for a call later the day. No one has phoned me and till today no one has respond. I don’t know if I should open up a ******** case of theft or what will get this company to deliver my stuff I paid. No one is giving me any feedback.
0 replies
36 months ago
Unresolved queries and terrible customer service
I am extremely disappointed with the customer service provided by FNB. My Ebucks query has been pending for almost a year, and it seems like nobody at FNB is willing to assist me. The CEO Compliant department has been unresponsive to my emails, leaving me feeling frustrated and enraged. This level of incompetence and indifference is intolerable. FNB must improve their services if they wish to retain their customer’s satisfaction.
106 replies
36 months ago
False promotions and promises
I am very disappointed in how Outsurance execute their customers service! They have no problem in breaking promises. These so called promotions they have is an excuse to lure in clients and as soon as they have to come to the table and own up to their statements, they ignore you!! They have just ensure me to never conduct any business with them again and they lost a brand ambassador for them. I will not spread a single great word of this company again.
318 replies
65 months ago
Useless customer service and lack of competent employees
I have placed several pre orders on the Iphone 12 and have also requested customer care to contact me via email. After 5 days they decided to respond by telling me someone will phone me, which I am still waiting to be contacted . In the mean time I have send a few messages on Facebook requesting assistance and after 3 days they decided to respond by providing me with an number to contact. The department I have contacted indicated that they are not the correct department to handle my issue and gave me another number. The second number I phoned took me to a sales department which told me they don’t know how to solve my issue and provide me with a third number. The third time I phone the operator also indicated that this is not the correct platform where my issue could be resolved. The email I receive from the preorders I places all indicates that you will contact and review my request before 19 August 2020, which is impossible since we are in December. I really want to switch service providers, but MTN is making it very difficult to put my trust in. The phone has now been released And I have no other choice but to take my business elsewhere. The customer care responds time is pathetic compared to the competition out there. The employees knowledge is below average and MTN needs more competent workers. Their system is faulty. This is not trades a big company such as MTN wants to be associated with.
0 replies
65 months ago
Poor service
On the 2 December 2020 I ordered and paid for a Thule backpack from Due South Escape. On 6 December they notified me that my order is being cancelled due to no stock at warehouse or any other store. I immediately went online and saw the item I ordered is still in stock. I searched for stock at stores and also found there to be in stock. I have even phoned the store and they confirmed their stock of the Thule backpack. I send through screenshots of my proof of the stocked and asked them not to cancel since the item is available. On 14 December I received an email saying thank you for the response, but we are continuing with the cancellation and refund. That same day they removed the item drom their website. Firstly to wait almost 10 days before receiving a response is pathetic to say the least. Then secondly the way this was handled will lead to me never conducting or recommending business with Due South Escape again.
0 replies
65 months ago
Pre order system broken
This is pathetic. I have been trying to pre order the new Iphone with the free accessories from the first minute it went live. The system is set up very poorly!! As soon as I select my device and package deal, verify my upgrade to the contract, it indicates my usage over the last 6 months and provides me with different deals. I trued to use your online chat function for assistance, but as soon as I try typing it closes my chat and a message pops up indicating your chat is now closed. I can’t start another chat immediately cause the system still thinks I am in my current chat. Due to all of this I have now missed the deal on the accessories and still the system is broken and I can’t order the item I am literally selecting on the webpage.
224 replies
83 months ago
Account wrongfully in arrears and suspended !!
I have a 3 year contract with Vodacom and for the first year and a half everything was great and I was satisfied with the company as my cellular provider. It was only last year were my issues started. Vodacom accidentally mixed up my personal information with another person with the same name and surname as me. Our ID numbers and addresses was incorrect and we received each others invoices/statements. Vodacom deducted my phone contract from his bank and also from my bank as well. I tried to assist the guy were I could. Few weeks later they deducted his wife’s laptop and all of her minutes and data from my account. This became a big issue which no one could resolve for us. After several months ( 7 or 8 ) they decided to terminate his account and reopen it as a new customer and I had to sign document which transferred the ownership of the laptop to him. This resolved the incorrect information we had on our accounts. Vodacom promised me credit for all the payments I did for his laptop and airtime. I received on month credit and then never again. The amount my handheld and cellular package was at had increased over the course of January 2019 up until now and no one can explain why. Each month a 20 rand extra is on my bill and at the moment it is 78 rand more than it was in December. Another thing is I never receive an detailed statement anymore only a invoice indicating payment and the amount. I contacted the other guy and asked him if everything is sorted on his behalf and he told me he canceled his debit order and once vodacom sends him an invoice he will make payment monthly and they haven’t send him anything. Then I started receiving phone calls and messages from Vodacom saying my account is in arrears . 5 to 6 times a day for 2 months I explained to the employee that my debit order is going off every month and that the payment in arrears is not mine, but the other persons amount. No one sorted this out for me. I have been in contacted with an employee at Vodacom’s head office for the last 4 months and every time he says it is sorted out I don’t have to worry . At the end of the month Vodacom deducts a large sum of money from my account only to pay it back the next morning. My cellular network has been suspended and there is a large amount due for payment which isn’t even mine to pay for . My name is being blacklisted because of Vodacom’s Error!! The best advice Vodacom employees is giving me is to get a lawyer. This is pathetic and I am most unsatisfied with Vodacom. I can give you the employees name who handled this dispute from the start up until now on your request.
112 replies
119 months ago
Terrible customer service and slow refund process
<p>This is getting ridiculous now!!</p> <p>In regards to my previous complaints two weeks ago. I have waited for a respond and nothing happened. I phoned the Customer Services team on the number provided to me and the women told me she made a note, but unfortunately refunds can only be processed on Fridays, so I waited another week. I went to an cna shop this weekend and the amount is still due on my account. Yesterday I went back to the shop just to hear that the refund has still not been processed. This is costing me a lot time and effort and nothing seems to be done about it.I am out of options here. It has been 2 months now for something that should have taken CNA a week to resolve. This is the worst services I have ever experienced in my life!! </p>
106 replies
120 months ago
Terrible customer service and slow refund process
<p>I am pass the point of irritation!!</p> <p>On the 17th of May I order a PS 4 game Uncharted 4 special edition on the Cna website. I then later realised I requested the delivery to the wrong address. The Cna online team helped me cancel my order ( Order nr. ********** 02 ) and reordering the item to the correct address ( ********** 35 ) . That same day, later that afternoon, I received a email from one of your employees, Thabo Foromo, which stated they overstocked the product on the website and unfortunately my item had to be cancelled. He then gave me the option of either a refund or a standard edition of the game of which I chose the refund. A few days later I received a statement for both cancelled orders on my account. I emailed Thabo about this issue and he ignored me. After emailing him a few times I decided to ask the cna online team for assistance. They did a followup and confirmed that my orders had indeed been cancelled and a full refund is required for both orders. They said the'll have a look into why the refund process is taking this long and provide me with with feedback. I have received zero feedback from them and even after emailing them last week 3 times asking for any feedback regarding my refund. </p> <p> </p> <p>This is very poor customer service in my opinion. I have emailed cna numerous times of which I only received one email in return. The employee responsible is ignoring me, Thabo Foromo, and the cna team isn't providing any form of feedback regarding my refund process. I would like this resolved ASAP!! I will not be paying for products I haven't received and will someone please give me any indication of how this will be dealt with.</p>
159 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (100%)