DS
DW S
Active since Jun 2016
13
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Reviews
13 reviews1 month ago
Terrible Customer Service
Terrible customer service. They take too long to respond, requiring multiple follow-up emails. By the time they reply, my query was no longer solvable as it was time-sensitive. The message I received was also very generic; I could have obtained that information from the website or an AI robot. I logged a query to have someone competent brainstorm and see if they can come up with a solution.
0 replies
2 months ago
Mr D ignored a serious food safety complaint and failed to protect customers
On 5 April 2026, I placed and paid for a collection order through Mr D. When I arrived at the location on the app, I immediately felt unsafe. The area did not appear suitable for a food collection point at all. I tried to verify the restaurant online, but found no proper business presence on Google, no website, and nothing to suggest it is a legitimate or registered company. The only thing I could find was what appeared to be a **** Instagram account. That immediately raised concerns. I contacted Mr D, and the agent confirmed that the address was correct. She then provided me with a contact number for the restitution. After several attempts to reach the restaurant, the owner eventually answered and told me to enter what looked like a shady, almost abandoned premises to collect the order. What I saw was extremely disturbing. There were four different restaurants listed on Mr D operating from the same small kitchen. The environment did not appear hygienic, sanitised, or compliant with basic food safety standards. I had already spent money on this order, only to find myself in what looked like an unsafe and highly questionable operation. I immediately reported the matter to Mr D and was told it would be escalated and that someone from the restaurant department would contact me. Nobody ever did. I then received only automated emails asking for feedback, which I responded to, but no one bothered to engage with my actual complaint. On 14 April 2026, I called again and after multiple transfers I finally reached the restaurant department. I explained everything to Ntabiseng, who promised that her manager would call me back. That never happened either. My complaint is not just about poor service. It is about Mr D allowing customers to order from what appears to be an unsafe, unhygienic, and possibly illegitimate food operation, then completely ignoring a serious complaint after the fact. I want answers on the following: • Has this restaurant and the other brands operating from the same kitchen been investigated? • Are these businesses even verified and legitimately registered? • Do these premises comply with food safety and hygiene standards? • Why was I ignored after being promised follow-up more than once? This has been a shocking and unacceptable experience. Mr D took my money, exposed me to a deeply concerning situation, and then failed to take accountability
0 replies
2 months ago
Not contacting their customers when they commit to
Vodacom has responded to my Hello Peter review I submitted on 22nd March, stating that they are aware of my complaint and a consultant will contact me in due course. It has been four days since the communication, and nobody has attempted to get in touch. Can I get a timeframe for when to expect this call from Vodacom?
1 reply
2 months ago
Vodacom Took My Order, Promised Stock & Delivery – Then Told Me There Is No Stock After 2 Weeks
I am extremely frustrated with the way Vodacom has handled my online order and the complete lack of accountability throughout this process. On 1 March 2026, I placed an online order for the iPhone Air 256GB (Sky Blue) as part of an online exclusive deal. At the time of purchase, the consultant confirmed that there was sufficient stock available, and I was advised that delivery would take 3–5 working days. From that point forward, things went completely wrong. On 5 March, I was told by after-sales that my order was awaiting dispatch and would likely be shipped that day or the next. I was told I would receive a tracking number. On 6 March, I noticed that the same deal was now being advertised in Vodacom’s promotional booklet. This immediately concerned me, as it meant more people now had access to the same deal — however, I was reassured because I had already placed my order. Between 9 March and 11 March, I contacted Vodacom After-Sales multiple times. Each time, I raised a very specific concern: What if the device sells out before my order is secured? Each time, I was reassured — including by a Team Leader — that: My device had been allocated My order had been released The courier had collected the parcel I even received a waybill/tracking number Because of these assurances, I made a critical decision. On 10 March, a Vodacom store in Bedfordview actually found a device for me. I declined it because After-Sales confirmed my online order was already secured and on its way. That turned out to be a mistake — based entirely on Vodacom’s incorrect information. I attempted to track the parcel using both Skynet and RAM, and no tracking information existed. On 13 March, I was again told that the order had been collected and that I would receive it either that day or by Monday, 16 March at the latest. On 16 March, after escalating the issue yet again, I was finally told the truth: There is no stock. My order is on back-order. After more than two weeks of follow-ups, promises, and reassurances, Vodacom suddenly informed me that the device I was repeatedly told was “allocated” and “dispatched” does not exist. I was then told to contact the Online Department myself. I did exactly that: 17 March: Spoke to the original salesperson (Dinolan) — who promised to escalate this to his manager. 19 March: I followed up — he told me “everything possible has been done,” no solution provided I requested his manager to call me back — that never happened. 20 March: Called again — no assistance, he already left the building for the day. At this point: No one is taking ownership No one is providing clear answers Call-backs are not happening I am being passed between departments Most importantly: I repeatedly warned Vodacom this exact situation would happen I was repeatedly assured it would not I was tld my device is put aside I was even told my order is collected by the courier company I re**** on that information I lost the opportunity to secure stock elsewhere This is not just poor service — this is misleading communication and failure to deliver on confirmed information. What I expect now: Immediate allocation of my device; OR Priority allocation from the next shipment; OR A suitable alternative solution of equal value I placed my order before the promotion was widely advertised. I should not be the one penalised for Vodacom’s internal failures. If this is not resolved urgently, I will proceed with formal escalation through the Consumer Goods and Services Ombud and the National Consumer Commission. Vodacom needs to take accountability and resolve this matter properly.
2 replies
24 months ago
Taking money and not for fulfilling delivery
Basically the short version is Incredible Connection took my money for a product and isn’t giving me what I purchased. I placed an order on the 22nd of May. On the 24th of May I received an email that my order is out for shipment. I didn’t receive anything that Friday. On the 27th the morning I received an email saying again that my order is our next delivery, only to be followed up with another message saying “ Unfortunately, we were not able to complete your Incredible delivery today. We will reschedule your delivery and communicate the new delivery date.” After this no communication has been send to me since. I contacted support the 28th to query the situation and the person was so rude. They opened a ticked and told me Incredible connection will phone me. I still haven’t received any phone call on the 30th and decided to contact Incredible again. Another rude employee gave me feedback and indicated that my package is out for delivery today and I should wait at my work until 7 pm for the courier. This is ridicules to expect that. I was still busy asking the operator questions and the person decided they had enough and ended the chat. On the 31st I contacted support again and the operator told me that my ticket is still open and I should wait for someone to phone me. I told them no one is communicating to me on what is happening and the operator said I must wait for a call later the day. No one has phoned me and till today no one has respond. I don’t know if I should open up a ******** case of theft or what will get this company to deliver my stuff I paid. No one is giving me any feedback.
0 replies
37 months ago
Unresolved queries and terrible customer service
I am extremely disappointed with the customer service provided by FNB. My Ebucks query has been pending for almost a year, and it seems like nobody at FNB is willing to assist me. The CEO Compliant department has been unresponsive to my emails, leaving me feeling frustrated and enraged. This level of incompetence and indifference is intolerable. FNB must improve their services if they wish to retain their customer’s satisfaction.
2 replies
38 months ago
False promotions and promises
I am very disappointed in how Outsurance execute their customers service! They have no problem in breaking promises. These so called promotions they have is an excuse to lure in clients and as soon as they have to come to the table and own up to their statements, they ignore you!! They have just ensure me to never conduct any business with them again and they lost a brand ambassador for them. I will not spread a single great word of this company again.
6 replies
66 months ago
Useless customer service and lack of competent employees
I have placed several pre orders on the Iphone 12 and have also requested customer care to contact me via email. After 5 days they decided to respond by telling me someone will phone me, which I am still waiting to be contacted . In the mean time I have send a few messages on Facebook requesting assistance and after 3 days they decided to respond by providing me with an number to contact. The department I have contacted indicated that they are not the correct department to handle my issue and gave me another number. The second number I phoned took me to a sales department which told me they don’t know how to solve my issue and provide me with a third number. The third time I phone the operator also indicated that this is not the correct platform where my issue could be resolved. The email I receive from the preorders I places all indicates that you will contact and review my request before 19 August 2020, which is impossible since we are in December. I really want to switch service providers, but MTN is making it very difficult to put my trust in. The phone has now been released And I have no other choice but to take my business elsewhere. The customer care responds time is pathetic compared to the competition out there. The employees knowledge is below average and MTN needs more competent workers. Their system is faulty. This is not trades a big company such as MTN wants to be associated with.
0 replies
67 months ago
Poor service
On the 2 December 2020 I ordered and paid for a Thule backpack from Due South Escape. On 6 December they notified me that my order is being cancelled due to no stock at warehouse or any other store. I immediately went online and saw the item I ordered is still in stock. I searched for stock at stores and also found there to be in stock. I have even phoned the store and they confirmed their stock of the Thule backpack. I send through screenshots of my proof of the stocked and asked them not to cancel since the item is available. On 14 December I received an email saying thank you for the response, but we are continuing with the cancellation and refund. That same day they removed the item drom their website. Firstly to wait almost 10 days before receiving a response is pathetic to say the least. Then secondly the way this was handled will lead to me never conducting or recommending business with Due South Escape again.
0 replies
67 months ago
Pre order system broken
This is pathetic. I have been trying to pre order the new Iphone with the free accessories from the first minute it went live. The system is set up very poorly!! As soon as I select my device and package deal, verify my upgrade to the contract, it indicates my usage over the last 6 months and provides me with different deals. I trued to use your online chat function for assistance, but as soon as I try typing it closes my chat and a message pops up indicating your chat is now closed. I can’t start another chat immediately cause the system still thinks I am in my current chat. Due to all of this I have now missed the deal on the accessories and still the system is broken and I can’t order the item I am literally selecting on the webpage.
4 replies
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13 (100%)