FO
Freedom of Movement
Unclaimed Business
FO
Freedom of Movement
Unclaimed Business
10 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Freedom of Movement faces significant criticism across multiple areas of customer experience. Refund delays and a restrictive no-money-back return policy are recurring frustrations, with several customers waiting weeks without resolution. Product quality concerns, including peeling leather and manufacturing flaws, are frequently cited. Customer service is described as unresponsive across phone, email, and WhatsApp channels, leaving many issues unresolved. Online order fulfilment problems, such as incorrect deliveries and stock discrepancies, further erode trust. One positive review praised friendly in-store service.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.4|10 Reviews
Jun '25 - May '26
5(10%)
4(0%)
3(0%)
2(0%)
1(90%)
5(10%)
4(0%)
3(0%)
2(0%)
1(90%)
Frequently Asked Questions About Freedom of Movement
Based on recent customer reviews, Freedom of Movement faces significant criticism across multiple areas of customer experience. Refund delays and a restrictive no-money-back return policy are recurring frustrations, with several customers waiting weeks without resolution. Product quality concerns, including peeling leather and manufacturing flaws, are frequently cited. Customer service is described as unresponsive across phone, email, and WhatsApp channels, leaving many issues unresolved. Online order fulfilment problems, such as incorrect deliveries and stock discrepancies, further erode trust. One positive review praised friendly in-store service.
Freedom of Movement has a TrustIndex of 0 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked Freedom of Movement across 51 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencerS
reoagile S
1 reviews | Active since Jan 2020
7 Mar 2026, 15:32
NO MONEY BACK POLICY-ONLY EXCHANGE OR GET A VOUCHER
When you buy and want to return .....you don't get your money back. Only exchange or voucher. I received a gift from my bf from freedom of movement. I did not like the style and quality. Upon returning we were informed there's a no money back policy. You either exchange or accept a gift card that lasts 3 years. Left a bitter taste in my mouth. I had to choose anything just for the sake of it. Reminded me of Pakistani shops in JHB CBD. They should at least make it clear before you spend. NO MONEY BACK ONLY EXCHANGE. That way we won't make a mistake buying from FOM.
Helpful (0)
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reoagile S
1 reviews | Active since Jan 2020
7 Mar 2026, 15:32
NO MONEY BACK POLICY-ONLY EXCHANGE OR GET A VOUCHER
When you buy and want to return .....you don't get your money back. Only exchange or voucher. I received a gift from my bf from freedom of movement. I did not like the style and quality. Upon returning we were informed there's a no money back policy. You either exchange or accept a gift card that lasts 3 years. Left a bitter taste in my mouth. I had to choose anything just for the sake of it. Reminded me of Pakistani shops in JHB CBD. They should at least make it clear before you spend. NO MONEY BACK ONLY EXCHANGE. That way we won't make a mistake buying from FOM.
0
Replies (0)pS
prabashni S
1 reviews | Active since Jan 2020
26 Feb 2026, 08:05
Pathetic service
I have had very disappointing service from Freedom of movement regarding a damaged wallet. The service was practically non-existent. Very bad service. No one responds at all.
Helpful (0)
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prabashni S
1 reviews | Active since Jan 2020
26 Feb 2026, 08:05
Pathetic service
I have had very disappointing service from Freedom of movement regarding a damaged wallet. The service was practically non-existent. Very bad service. No one responds at all.
0
Replies (0)EB
Elton B
1 reviews | Active since Jan 2020
3 Feb 2026, 07:06
FOM - Do better
Wanted to buy product, Wednesday 28 January, needed to know if the product was suitable and was of a specified quality and had been tested in regards to the aforementioned. tired calling a few stores, telephone numbers don't work. then used the provided whatsapp, as the query options on the website doesn't address specific queries and then was connected to a "live agent" then the message pops up the team is taking a short break this must be the December message? then asked to share name and email to date no feedback despite a message to say that the information has passed onto someone, a message then pops up with a very random response that the item will be shipped, at this point no item has been purchased. I then decide to buy the product as it shows low stock a week later there is stock. the purchased item is not living up to expectation, sturdy as it may appear to be and the reason for the purchase. further to this the item could not be delivered so i needed to collect item??? very frustrating. There is an oddness when a business ecommerce has some very counter productive communication systems this is the AI bot that is suppose to assist with customer queries, then there is the phone no that doesn't work for any of its listed stores. Long story short, needed product info as I wanted to make an online purchase, i always though business wanted to make profit and in order for this to happen they must make sales. when purchasing an item detailed specs needs to be provided to eliminate questions in the even a adequate communication platform - ecommerce needs to be available. business 101. I personally don't think I will be a future customer based on the aforementioned. Here is enough information to help ease the frustration for future customers. I hope you do better.
Helpful (0)
|Replies (0)EB
Elton B
1 reviews | Active since Jan 2020
3 Feb 2026, 07:06
FOM - Do better
Wanted to buy product, Wednesday 28 January, needed to know if the product was suitable and was of a specified quality and had been tested in regards to the aforementioned. tired calling a few stores, telephone numbers don't work. then used the provided whatsapp, as the query options on the website doesn't address specific queries and then was connected to a "live agent" then the message pops up the team is taking a short break this must be the December message? then asked to share name and email to date no feedback despite a message to say that the information has passed onto someone, a message then pops up with a very random response that the item will be shipped, at this point no item has been purchased. I then decide to buy the product as it shows low stock a week later there is stock. the purchased item is not living up to expectation, sturdy as it may appear to be and the reason for the purchase. further to this the item could not be delivered so i needed to collect item??? very frustrating. There is an oddness when a business ecommerce has some very counter productive communication systems this is the AI bot that is suppose to assist with customer queries, then there is the phone no that doesn't work for any of its listed stores. Long story short, needed product info as I wanted to make an online purchase, i always though business wanted to make profit and in order for this to happen they must make sales. when purchasing an item detailed specs needs to be provided to eliminate questions in the even a adequate communication platform - ecommerce needs to be available. business 101. I personally don't think I will be a future customer based on the aforementioned. Here is enough information to help ease the frustration for future customers. I hope you do better.
0
Replies (0)RH
AS
Andy S
1 reviews | Active since Jan 2020
11 Dec 2025, 10:43
Extremely disappointing - I won't buy again
I was incredibly disappointed with the FOM team. I'd heard only good things, but I only had challenges. My honest experience below: 1. The team did not know which items were on promotion when - I had to revisit the store three times for a basic purchase 2. The POS system overcharged on items and the store managers took 20mins of phoning corporate to be able to correct this 3. The staff were unable to do basic math to correct the POS error above 4. I paid for personalisation on the team's recommendation - and what came back was poor quality and completely invisible on the black leather. Had a team member been informed as to what would come back, I would not have purchased this. They themselves mentioned in-store that what came back from the factory was not what they expected and seemed like a waste of money. 5. No refund was offered on the personalisation and item above - after the store staff themselves saying that they thought this was unfair. In short, there are other better options out there. FOM is riding a brand hype, but their customer experience is truly terrible. I won't recommend it to anyone in future.
Helpful (0)
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Andy S
1 reviews | Active since Jan 2020
11 Dec 2025, 10:43
Extremely disappointing - I won't buy again
I was incredibly disappointed with the FOM team. I'd heard only good things, but I only had challenges. My honest experience below: 1. The team did not know which items were on promotion when - I had to revisit the store three times for a basic purchase 2. The POS system overcharged on items and the store managers took 20mins of phoning corporate to be able to correct this 3. The staff were unable to do basic math to correct the POS error above 4. I paid for personalisation on the team's recommendation - and what came back was poor quality and completely invisible on the black leather. Had a team member been informed as to what would come back, I would not have purchased this. They themselves mentioned in-store that what came back from the factory was not what they expected and seemed like a waste of money. 5. No refund was offered on the personalisation and item above - after the store staff themselves saying that they thought this was unfair. In short, there are other better options out there. FOM is riding a brand hype, but their customer experience is truly terrible. I won't recommend it to anyone in future.
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Replies (0)WL
PG
Pieter G
1 reviews | Active since Jan 2020
22 Sept 2025, 18:00
Terrible customer service.
My vellies shoes had a manufacturing flaw. I gave it in at the Stellenbosch store to have it assessed and not once have they phoned me with an update. It is now more 6 weeks later and I don't have my shoes and no update from them. Non-existent customer service.
Helpful (0)
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Pieter G
1 reviews | Active since Jan 2020
22 Sept 2025, 18:00
Terrible customer service.
My vellies shoes had a manufacturing flaw. I gave it in at the Stellenbosch store to have it assessed and not once have they phoned me with an update. It is now more 6 weeks later and I don't have my shoes and no update from them. Non-existent customer service.
0
Replies (0)JC
Jenna C
1 reviews | Active since Jan 2020
23 Aug 2025, 11:41
NO REFUND & POOR QUALITY/CUSTOMER SERVICE
I am extremely disappointed in FOM's products, their customer service and company as a whole. Firstly, I ordered the Platform 1 sneaker online 3 weeks ago. When the shoes arrived, the leather had already started to peel at the label. I then decided to return the shoes as they were substandard, and ordered a new pair as sizes were limited. I have still not received my refund of R1995 and it's been 3 weeks. Even after sending my bank statements as proof that I have not been refunded, they still will not refund the money. They have tried to tell me that my bank is withholding the funds, which is absolute nonsense. I am not sure I will ever get this money back. After reading other reviews, it seems like this is a common issue - not sure if something funny is happening internally
Helpful (0)
|Replies (0)JC
Jenna C
1 reviews | Active since Jan 2020
23 Aug 2025, 11:41
NO REFUND & POOR QUALITY/CUSTOMER SERVICE
I am extremely disappointed in FOM's products, their customer service and company as a whole. Firstly, I ordered the Platform 1 sneaker online 3 weeks ago. When the shoes arrived, the leather had already started to peel at the label. I then decided to return the shoes as they were substandard, and ordered a new pair as sizes were limited. I have still not received my refund of R1995 and it's been 3 weeks. Even after sending my bank statements as proof that I have not been refunded, they still will not refund the money. They have tried to tell me that my bank is withholding the funds, which is absolute nonsense. I am not sure I will ever get this money back. After reading other reviews, it seems like this is a common issue - not sure if something funny is happening internally
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Replies (0)