Dulux South Africa
1.9|92 reviews
T
Tabea
1 reviews | Active since Member
28 Nov 2025, 04:33
It took me long to be able to save money for paints and they did not deliver. I'm shocked that a reputable brand like Dulux would handle a customer issue so poorly. I sent someone to buy paint on my behalf, and despite clearly communicating my lack of exp
I am dismally hurt and disappointed by the service and reasoning.
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Tabea's updateReviewer Update
28 Nov 2025, 04:34Im shocked that a reputable brand like Dulux would handle a customer issue so poorly. I sent someone to buy paint on my behalf, and despite clearly communicating my lack of expertise, they were given the wrong color (gray instead of champagne). The result was a R10,000+ paint job gone wrong.
When I complained to Dulux Pretoria North's manager, she suggested that gray and champagne looked similar on her phone, citing her Hisense brand as the reason. I find this excuse unacceptable - these are clearly different colors, regardless of phone quality. I'm extremely dissatisfied and request a full refund, as I expect better service from a brand like Dulux.
When I complained to Dulux Pretoria North's manager, she suggested that gray and champagne looked similar on her phone, citing her Hisense brand as the reason. I find this excuse unacceptable - these are clearly different colors, regardless of phone quality. I'm extremely dissatisfied and request a full refund, as I expect better service from a brand like Dulux.
T
Tabea's update28 Nov 2025, 04:34
Reviewer Update
Im shocked that a reputable brand like Dulux would handle a customer issue so poorly. I sent someone to buy paint on my behalf, and despite clearly communicating my lack of expertise, they were given the wrong color (gray instead of champagne). The result was a R10,000+ paint job gone wrong.
When I complained to Dulux Pretoria North's manager, she suggested that gray and champagne looked similar on her phone, citing her Hisense brand as the reason. I find this excuse unacceptable - these are clearly different colors, regardless of phone quality. I'm extremely dissatisfied and request a full refund, as I expect better service from a brand like Dulux.
When I complained to Dulux Pretoria North's manager, she suggested that gray and champagne looked similar on her phone, citing her Hisense brand as the reason. I find this excuse unacceptable - these are clearly different colors, regardless of phone quality. I'm extremely dissatisfied and request a full refund, as I expect better service from a brand like Dulux.