Dulux South Africa
Verified Business
|1|5 Reviews (last 12 months)|Responds in 1293h 14m
Dulux South Africa
Verified Business
|1
5 Reviews (last 12 months)
Responds in 1293h 14m
Performance(last 12 months):
Ranked In Home Services
#22Reply Time
1293h 14mRanking
#22
in Home Services
Reply Time
1293h 14m
Review Distribution
1|5 Reviews
Aug '25 - Jul '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSN
Shane N
1 reviews | Active since Nov 2023
21 May 2026, 07:06
Dulux paint does not label correctly
I recently purchased Dulux Rock Grip White Enamel paint, and nowhere on the paint can or product description did it clearly state that it is oil-based paint. Had I known this beforehand, I would never have bought it. I used the paint on my children’s bunk bed, and the smell has been absolutely unbearable. It has now been a week, and my kids still cannot sleep in their room because of the strong fumes. This has been extremely frustrating and disappointing. Product information should be clearly and properly labelled so customers know exactly what they are purchasing, especially when it comes to oil-based paints with such strong odours and fumes. I believe Dulux should improve its packaging and product descriptions to avoid situations like this for other customers. I would also appreciate advice on how to get rid of this horrible smell as soon as possible.
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Shane N
1 reviews | Active since Nov 2023
21 May 2026, 07:06
Dulux paint does not label correctly
I recently purchased Dulux Rock Grip White Enamel paint, and nowhere on the paint can or product description did it clearly state that it is oil-based paint. Had I known this beforehand, I would never have bought it. I used the paint on my children’s bunk bed, and the smell has been absolutely unbearable. It has now been a week, and my kids still cannot sleep in their room because of the strong fumes. This has been extremely frustrating and disappointing. Product information should be clearly and properly labelled so customers know exactly what they are purchasing, especially when it comes to oil-based paints with such strong odours and fumes. I believe Dulux should improve its packaging and product descriptions to avoid situations like this for other customers. I would also appreciate advice on how to get rid of this horrible smell as soon as possible.
0
Replies (0)PP
Prianca P
1 reviews | Active since Jul 2022
31 Dec 2025, 09:47
Misleading paint colours
I purchased Dulux’s so-called luxurious silk paint in Chiseled Grey, and what an absolute disappointment. The colour displayed in-store versus the result on my wall is completely different—to the point where it feels misleading. After raising this with Makro, Vernon (the store manager) attempted to “fix” the issue by adding colourant to lighten the paint. The result? Still dark and unusable. I was then told that adding more colourant would “affect the quality of the paint.” To make matters worse, I was initially expected to purchase white paint at my own cost just to try and correct a problem that was never of my making. So I am now stuck with expensive paint I am unhappy with, a problem created by inaccurate in-store representation and handled with complete indifference. Vernon and his manager at Makro Cornubia were entirely unhelpful, dismissive, and offered no meaningful solution. Dulux customer service was no better—Dineo was equally unhelpful, showing zero accountability for a premium product that clearly does not deliver on its promise. For a brand that charges a premium, Dulux is grossly overrated and not worth the price. The paint is marketed as silk yet dries as a matt finish, which is completely unacceptable. This was an absolute waste of money. Ironically, Plascon is cheaper and far superior in both quality and consistency. As for Makro Cornubia, this is the second time I’ve had serious issues. Previously, they took my grass-cutting machine for repairs, still have it to this day, failed to fix it, and then had the audacity to demand additional payment. Between incompetence, poor service, and zero accountability, I will never purchase from Makro again. The customer service from both Makro and Dulux is appalling
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Prianca P
1 reviews | Active since Jul 2022
31 Dec 2025, 09:47
Misleading paint colours
I purchased Dulux’s so-called luxurious silk paint in Chiseled Grey, and what an absolute disappointment. The colour displayed in-store versus the result on my wall is completely different—to the point where it feels misleading. After raising this with Makro, Vernon (the store manager) attempted to “fix” the issue by adding colourant to lighten the paint. The result? Still dark and unusable. I was then told that adding more colourant would “affect the quality of the paint.” To make matters worse, I was initially expected to purchase white paint at my own cost just to try and correct a problem that was never of my making. So I am now stuck with expensive paint I am unhappy with, a problem created by inaccurate in-store representation and handled with complete indifference. Vernon and his manager at Makro Cornubia were entirely unhelpful, dismissive, and offered no meaningful solution. Dulux customer service was no better—Dineo was equally unhelpful, showing zero accountability for a premium product that clearly does not deliver on its promise. For a brand that charges a premium, Dulux is grossly overrated and not worth the price. The paint is marketed as silk yet dries as a matt finish, which is completely unacceptable. This was an absolute waste of money. Ironically, Plascon is cheaper and far superior in both quality and consistency. As for Makro Cornubia, this is the second time I’ve had serious issues. Previously, they took my grass-cutting machine for repairs, still have it to this day, failed to fix it, and then had the audacity to demand additional payment. Between incompetence, poor service, and zero accountability, I will never purchase from Makro again. The customer service from both Makro and Dulux is appalling
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Replies (0)T
Tabea
1 reviews | Active since Apr 2025
28 Nov 2025, 04:33
It took me long to be able to save money for paints and they did not deliver. I'm shocked that a reputable brand like Dulux would handle a customer issue so poorly. I sent someone to buy paint on my behalf, and despite clearly communicating my lack of exp
I am dismally hurt and disappointed by the service and reasoning.
Helpful (0)
|Replies (1)T
Tabea
1 reviews | Active since Apr 2025
28 Nov 2025, 04:33
It took me long to be able to save money for paints and they did not deliver. I'm shocked that a reputable brand like Dulux would handle a customer issue so poorly. I sent someone to buy paint on my behalf, and despite clearly communicating my lack of exp
I am dismally hurt and disappointed by the service and reasoning.
0
Replies (1)CP
Clive P
1 reviews | Active since Feb 2019
4 Nov 2025, 10:34
Dulux Exterior Weatherguard Streaking and very poor customer service to fix it
After recently painting my home with 2 colours of weatherguard and 3 coats of each, the one colour left terrible streak marks after a short rainfall (the other was 100% fine). After complaining to my builder who did the painting and to Dulux locally in Cape Town - they sent a representative to check it. She took a lot of pictures, measured the walls for moisture, poured water on the walls, etc. After a number of further questions regarding my water proofing, etc) - which were unhelpful as walls without the water proofing and walls with it had the same issue, and those with the other colour are all 100%. The solution: wait 3 months and it should go.... wash the walls down then and it should be fine. I then tried to contact Dulux customer service - good luck if you try that. No response. Very poor.
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Clive P
1 reviews | Active since Feb 2019
4 Nov 2025, 10:34
Dulux Exterior Weatherguard Streaking and very poor customer service to fix it
After recently painting my home with 2 colours of weatherguard and 3 coats of each, the one colour left terrible streak marks after a short rainfall (the other was 100% fine). After complaining to my builder who did the painting and to Dulux locally in Cape Town - they sent a representative to check it. She took a lot of pictures, measured the walls for moisture, poured water on the walls, etc. After a number of further questions regarding my water proofing, etc) - which were unhelpful as walls without the water proofing and walls with it had the same issue, and those with the other colour are all 100%. The solution: wait 3 months and it should go.... wash the walls down then and it should be fine. I then tried to contact Dulux customer service - good luck if you try that. No response. Very poor.
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karel S
1 reviews | Active since Jun 2013
16 Oct 2025, 11:59
Dulux ‘Brilliant White’ – More Like Dirty... Yellow?
Absolutely unacceptable! Dulux clearly has no idea what white means. Their so-called “Brilliant White” WeatherGuard is nothing more than a yellowish off-white (and that's the most expensive paint) - completely misleading and not even close to what’s shown on the container or advertised. For a company that claims to be a leader in paint, this is a disgraceful misrepresentation of colour accuracy. Either they need new quality control staff or a dictionary to remind them what white actually looks like.
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karel S
1 reviews | Active since Jun 2013
16 Oct 2025, 11:59
Dulux ‘Brilliant White’ – More Like Dirty... Yellow?
Absolutely unacceptable! Dulux clearly has no idea what white means. Their so-called “Brilliant White” WeatherGuard is nothing more than a yellowish off-white (and that's the most expensive paint) - completely misleading and not even close to what’s shown on the container or advertised. For a company that claims to be a leader in paint, this is a disgraceful misrepresentation of colour accuracy. Either they need new quality control staff or a dictionary to remind them what white actually looks like.
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Replies (0)