KS
karel S
Active since Jun 2013
56
Reviews
0
Industries
Reviews
56 reviews1 month ago
Fault Logging and Service Quality
Webafrica has closed two of my fault tickets without investigating the issue. We are dealing with an intermittent fibre connection problem caused by poor installation – the fibre cable and pipe have been damaged by sun exposure. This is unacceptable and shows a lack of quality control. The only way to log a fault is via WhatsApp, which is completely impractical. Customers are forced to wait for an agent, constantly monitor the chat, and restart the process if the session closes. This wastes time and makes proper support nearly impossible. Webafrica’s “solution”, for our problem, was to check if there is a connection at that moment, ignoring the fact that the fault is intermittent. I have also tried reporting via email, but received little, and no response towards a solution. I even shared pictures, showing the bad installation - to no avail! This support system is broken, and Webafrica clearly knows it but has not fixed it. Closing tickets without resolution is unacceptable. Customers deserve: - Proper investigation into installation faults. - A reliable support channel beyond WhatsApp. - Assurance that tickets will not be closed until the issue is satisfactorily resolved. Webafrica’s current approach shows disregard for customers and needs urgent improvement.
159 replies
3 months ago
1-star review: Unreliable stock and zero accountability – avoid!
Ordered this item expecting delivery today, only to get a last-minute email saying it's out of stock! No warning, no alternatives offered – just a lame apology. I've wasted time tracking it and rearranging my schedule for nothing. ALL THIS WHILE THE ITEM IS STILL BEING ADVERTISED AS AVAILABLE! https://www.takealot.com/dolphin-hammer-massager/PLID72734838 Takealot, this is unacceptable in 2026. Sort out your inventory system or stop taking orders you can't fulfil. Huge frustration and lost trust – PERHAPS OTHERS LIKE AMAZON WILL FORCE YOU TO IMPROVE, OR TO CLOSE DOWN!!!!
0 replies
3 months ago
⚠️ Warning to ABSA Customers – ***** Alert ⚠️
On 23 December 2025, I received a call from someone claiming that Incredible Connection had added a debit order to my ABSA account and asking to “confirm details.” It was clearly a ****. I ended the call and immediately contacted ABSA’s ***** department. Here’s what happened: The bank representative confirmed it was a **** and took the ****mer’s number. No verification of my account was done. No follow-up reference number was provided. I am left uncertain if my account is secure or if an unapproved debit order exists. ABSA’s current process for handling such ****s is inadequate and does not give customers peace of mind or documented proof of reporting. To ABSA: Your clients deserve proper follow-up, verification, and reference numbers when reporting *****. This is serious – leaving people exposed is unacceptable. #ABSA #*****Alert #CustomerSafety #BankingWarning
56 replies
6 months ago
Dulux ‘Brilliant White’ – More Like Dirty... Yellow?
Absolutely unacceptable! Dulux clearly has no idea what white means. Their so-called “Brilliant White” WeatherGuard is nothing more than a yellowish off-white (and that's the most expensive paint) - completely misleading and not even close to what’s shown on the container or advertised. For a company that claims to be a leader in paint, this is a disgraceful misrepresentation of colour accuracy. Either they need new quality control staff or a dictionary to remind them what white actually looks like.
0 replies
7 months ago
ABSA’s Service Is Beyond Appalling – A 30-Year Relationship on the Brink
I see ABSA is sitting at a dismal 1.47 rating with over 42,000 reviews. Frankly, that’s generous. I’m an ABSA Private Bank client, and the experience I’ve just endured is nothing short of disgraceful. I attempted to use my credit card to pay a fine on PayMyFines and purchase electricity online via Ontec - the latter with transactions I’ve done countless times before. Suddenly, my card fails. I reach out to my Private Banker (who, to her credit, is efficient and responsive), and she relays a message from the card division: “Go to your local branch for pin and chip maintenance.” Excuse me? Maintenance? On a card that’s worked perfectly before and is still working on other sites, shops and elsewhere? If there were any issues, shouldn’t ABSA proactively notify me instead of waiting for me to hit a wall and complain? Still, I gave them the benefit of the doubt and followed the instructions. I queued for nearly an hour at my local branch, only to be told - after a full check - that there is absolutely nothing wrong with my card. At least the lady at the branch was friendly... So much for “expert” advice from the card division. Did anyone even bother to investigate the actual issue before sending me to waste time and money? Suspecting the ***** department might be blocking the transactions, I called them after unsuccessfully trying to transact again. What followed was a complete nightmare. The call-back came quickly, but the background noise was horrific. The agent admitted it was a call centre and they “couldn’t help the noise.” I could barely hear her, let alone think clearly enough to respond to her questions. After going through the usual motions (which I understand and appreciate for security reasons), she told me, again, that I needed to go to the branch. I again explained I’d already done that. Her next suggestion? Something vague about “3D” security… but the noise was so unbearable I couldn’t make out the details. I asked for the instructions to be emailed to me. Her response? “We don’t send emails unless it’s *****-related.” At that point, I couldn’t take any more of the chaos and incompetence - I hung up. So now I ask: What the !@#$% am I supposed to do? Apparently, ABSA clients are expected to diagnose and solve their own banking problems while being passed around like an idiot. No wonder the bank is bleeding customers. After more than 30 years with ABSA and its predecessors, I’m seriously considering leaving. Capitec is starting to look very attractive, and at least they seem to understand what service means.
106 replies
13 months ago
DO NOT BUY A BENNET READ PRODUCT
I was looking for a filter for the Aerovac 1.0 but without success. Indications are that Bennet Read will discontinue appliance parts once a newer version comes out. Therefore, it does not make any sense to purchase a Bennet Read appliance! DO NOT BUY A BENNET READ PRODUCT!!!!
0 replies
16 months ago
Webafrica (and Frogfoot) - TERRIBLE SERVICE!
My ISP is WebAfrica. The Service Provider, since a ~18 hours ago, is Frogfoot. I never wanted to be with Frogfoot, because I had a terrible experience about 22 months ago with them. But apparently nothing else is available in the area! We've been with an intermittent Fibre connection for around 10hours now! AND WITH NO INDICATION OF WHAT /WHEN TO EXPECT THIS TO BE RESOLVED. Of course WebAfrica blames Frogfoot... But from a customer perspective they are both responsible. In fact - the ISP should be, because it should not be doing business with a "bad service provider"!
0 replies
16 months ago
Medical Schemes & Hospitals
As the largest Medical Scheme in SA Discovery can do much more for it's customers. I fact all schemes and hospitals could. Schemes and hospitals know, to the sent, how much surgical procedures cost. And they also know which doctors have the best (and worst) outcomes. How does keeping this a secret help the patient? In issues of public health, how loudly do we hear anecdotal stories compared to how clearly are we presented with verifiable and relevant statistics? Is an intervention actually risky or does it just feel that way? The medical or health "association are more worried about there members. If they cared - they would...
56 replies
17 months ago
Webafrica's customer service is non existant!
Webafrica has an excellent Fibre connection service, but their customer service sucks! The WhatsApp communication is method should work - but is doesn't! Day before yesterday I waited the whole day for someone to respond - but webafrica's business hour passed without them getting back to me. Yesterday someone eventually responded, but after a very long time - I cannot sit and watch my WhatsApp messages for "in case some from webafrica" comes online. Today it was the other way around. Webafrica's representative come online quite quickly, or so it seemed... Because I 've now been waiting for almost and hour for webafrica to follow up on it' so (and my) response. Think about it - if this is the service when you do not really have crises but need something done, then what will happen when you have a crises???
0 replies
17 months ago
BUILDERS WAREHOUSE BLACK-FRIDAY *****!
Builders Warehouse are *****sters. I went online to by the 20L paint Black Friday offer and after paying and fetching it from the local branch realized that it was only 5L I purchased. That while Builders advertise the 20L for the same price, here: https://www.builders.co.za/Paint/Primer-and-Undercoat/Water-Based-Primer/Fired-Earth-Painters-Pro-Plaster-Primer-White-20-L/p/000000000000663896 I did not want to make a scene at the branch because even the lady who assisted me though it was the 20L that I bought - only realizing the mistake when she could not get the barcodes to match! I also did not have the time to deal with the matter! Think about it... Why would I buy a 5L for the same price as the 20L?
112 replies
Review Distribution
5 Star
1 (1.7857142857142858%)
4 Star
1 (1.7857142857142858%)
3 Star
2 (3.5714285714285716%)
2 Star
4 (7.142857142857143%)
1 Star
48 (85.71428571428571%)