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Prianca P

Active since Jul 2022

4

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0

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Reviews

4 reviews

Dulux South Africa

6 months ago

Misleading paint colours

I purchased Dulux’s so-called luxurious silk paint in Chiseled Grey, and what an absolute disappointment. The colour displayed in-store versus the result on my wall is completely different—to the point where it feels misleading. After raising this with Makro, Vernon (the store manager) attempted to “fix” the issue by adding colourant to lighten the paint. The result? Still dark and unusable. I was then told that adding more colourant would “affect the quality of the paint.” To make matters worse, I was initially expected to purchase white paint at my own cost just to try and correct a problem that was never of my making. So I am now stuck with expensive paint I am unhappy with, a problem created by inaccurate in-store representation and handled with complete indifference. Vernon and his manager at Makro Cornubia were entirely unhelpful, dismissive, and offered no meaningful solution. Dulux customer service was no better—Dineo was equally unhelpful, showing zero accountability for a premium product that clearly does not deliver on its promise. For a brand that charges a premium, Dulux is grossly overrated and not worth the price. The paint is marketed as silk yet dries as a matt finish, which is completely unacceptable. This was an absolute waste of money. Ironically, Plascon is cheaper and far superior in both quality and consistency. As for Makro Cornubia, this is the second time I’ve had serious issues. Previously, they took my grass-cutting machine for repairs, still have it to this day, failed to fix it, and then had the audacity to demand additional payment. Between incompetence, poor service, and zero accountability, I will never purchase from Makro again. The customer service from both Makro and Dulux is appalling

0 replies

6 months ago

Poor quality and misrepresentation of colour(paint)

I purchased Dulux’s so-called luxurious silk paint in Chiseled Grey, and what an absolute disappointment. The colour displayed in-store versus the result on my wall is completely different—to the point where it feels misleading. After raising this with Makro, Vernon (the store manager) attempted to “fix” the issue by adding colourant to lighten the paint. The result? Still dark and unusable. I was then told that adding more colourant would “affect the quality of the paint.” To make matters worse, I was initially expected to purchase white paint at my own cost just to try and correct a problem that was never of my making. So I am now stuck with expensive paint I am unhappy with, a problem created by inaccurate in-store representation and handled with complete indifference. Vernon and his manager at Makro Cornubia were entirely unhelpful, dismissive, and offered no meaningful solution. Dulux customer service was no better—Dineo was equally unhelpful, showing zero accountability for a premium product that clearly does not deliver on its promise. For a brand that charges a premium, Dulux is grossly overrated and not worth the price. The paint is marketed as silk yet dries as a matt finish, which is completely unacceptable. This was an absolute waste of money. Ironically, Plascon is cheaper and far superior in both quality and consistency. As for Makro Cornubia, this is the second time I’ve had serious issues. Previously, they took my grass-cutting machine for repairs, still have it to this day, failed to fix it, and then had the audacity to demand additional payment. Between incompetence, poor service, and zero accountability, I will never purchase from Makro again. The customer service from both Makro and Dulux is appalling

1 reply

23 months ago

Takealot - Unprofessionalism

I purchased a headboard and the incorrect color was delivered to me and takealot is refusing to proceed with my refund. It's been well over a week, I don't have my refund or the headboard so where the hell is my money. Bunch of *******

0 replies

24 months ago

Kendra Hall

I'm writing to express my extreme disappointment and frustration with Kendra's venue booking service. Despite confirming my wedding venue for August 17th, 2024, I received a last-minute call informing me that the venue is no longer available due to an expo event. The suggested alternative, Umgeni Road Temple, is unacceptable and shows a lack of understanding of my wedding vision. With only a few weeks to go, I'm left without a venue and facing significant financial losses from non-refundable service providers. Kendra's team has shown no remorse or effort to rectify the situation. I strongly advise against using their services, as they failed to prioritize my special day and left me in a devastating position.

0 replies

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1 Star

4 (100%)

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