Misleading paint colours

I purchased Dulux’s so-called luxurious silk paint in Chiseled Grey, and what an absolute disappointment. The colour displayed in-store versus the result on my wall is completely different—to the point where it feels misleading. After raising this with Makro, Vernon (the store manager) attempted to “fix” the issue by adding colourant to lighten the paint. The result? Still dark and unusable. I was then told that adding more colourant would “affect the quality of the paint.” To make matters worse, I was initially expected to purchase white paint at my own cost just to try and correct a problem that was never of my making. So I am now stuck with expensive paint I am unhappy with, a problem created by inaccurate in-store representation and handled with complete indifference. Vernon and his manager at Makro Cornubia were entirely unhelpful, dismissive, and offered no meaningful solution. Dulux customer service was no better—Dineo was equally unhelpful, showing zero accountability for a premium product that clearly does not deliver on its promise. For a brand that charges a premium, Dulux is grossly overrated and not worth the price. The paint is marketed as silk yet dries as a matt finish, which is completely unacceptable. This was an absolute waste of money. Ironically, Plascon is cheaper and far superior in both quality and consistency. As for Makro Cornubia, this is the second time I’ve had serious issues. Previously, they took my grass-cutting machine for repairs, still have it to this day, failed to fix it, and then had the audacity to demand additional payment. Between incompetence, poor service, and zero accountability, I will never purchase from Makro again. The customer service from both Makro and Dulux is appalling