No Response, No Voucher received to date after promises of a voucher to exhange our holiday dates.

At the time of our booking at Dunkeld, 16-18 July 2021, some of our party tested positive with Covid and there were the Level 4 adjusted lockdown (meaning we were not allowed to travel from Gauteng to Mpumulanga) and the riots where happening, so we were afraid to take a chance and leave our farms without any persons present on the farms.

We asked if we could postpone the weekend and Esther from either dunkeld answere via the Booking.com platform and messaged to say that it is not a problem and that a Voucher would be issued which we can use at a later stage. I was told it can only be done 19th July, which was no problem.

Almost a month later, and numerous emails & messages and calls with messages, there is no response from the resort. No one has even made an effort to contact me to resolve this matter after countless emails to ALL available emails listed on their website.

Telephone calls are a waste of time as you leave messages with the "reception" to never receive a telephone or response backe...

I have also sent my complaint to the BOOKING.COM booking agent, and no response from that platform either