DD
Dominique da Fonseca Wollheim
Active since Nov 2013
12
Reviews
0
Industries
Reviews
12 reviews42 months ago
Stealing from Babies
Paid for an online order of baby goods 14 Sept for my baby for his Christening day. When following up on the status of my order about the 28th Sept, i was told that the couriers lost my parcel. When asking for a waybill number or courier name, they could not provide the details. I then asked what now, they said they dont have stock to replace the items.. Asked for a refund and they said yes but lie upon lie, it is almost 2 months later, no refund... Last week i called them on numbers listed, no one will ever answer.. when whatsapping, no one will provide me with alternative numbers or the owners detaisl. This week when following up about refund and/or replacement of stock im told to calm down... they still cannot provide me with stock or refund They Never answer calls, no owner info or alternative contact details...assuming the shop listed in southdale mall is also just a front.. I cannot open a case as i do not have an owners details and cannot make a police case against a "shop name"... I will not stop and will not give up, i will ensure that they are named & shamed for this.
0 replies
46 months ago
Cannot delivery on their promieses
So sad to have to review a great offering only 1 star.. the gifts are so nice but the service and delivery is utterly useless. Order an item 15 June because the previous order and timing was so dissapointing and yet again they did not deliver on time, the gift was suppose to be delivered last week in June, Last week in June nothing came, no feedback, no report and no communication to report that there was an error. upon my online query i was told it will definately be delivered 4 July (again a week later than agreed) and nothing was delivered after being PROMISED that it definately will be delivered and the matter was escalated... Today 5 July upon my query again, yes it will be delivered and the matter will be escalated... I was so embarrassed and dissapointed not being able to give the gift in time, after ensuring that i order 20 days in advance because the previous order they also under-delivered on their promise. The biggest joke, i received a Whatsapp stating you received your delivery and to rate the service... HOW?? the parcel was not even delivered yet... I will NEVER use their service again... With business being so bad, you would think customers service will be of utmost importance...
0 replies
57 months ago
No Response, No Voucher received to date after promises of a voucher to exhange our holiday dates.
At the time of our booking at Dunkeld, 16-18 July 2021, some of our party tested positive with Covid and there were the Level 4 adjusted lockdown (meaning we were not allowed to travel from Gauteng to Mpumulanga) and the riots where happening, so we were afraid to take a chance and leave our farms without any persons present on the farms. We asked if we could postpone the weekend and Esther from either dunkeld answere via the Booking.com platform and messaged to say that it is not a problem and that a Voucher would be issued which we can use at a later stage. I was told it can only be done 19th July, which was no problem. Almost a month later, and numerous emails & messages and calls with messages, there is no response from the resort. No one has even made an effort to contact me to resolve this matter after countless emails to ALL available emails listed on their website. Telephone calls are a waste of time as you leave messages with the "reception" to never receive a telephone or response backe... I have also sent my complaint to the BOOKING.COM booking agent, and no response from that platform either
0 replies
62 months ago
Netflorist delivery FAILURE
I have yet again been hit by the UNDELIVERY of Netflorist... they have dissapointed and have no REMORSE.. they have once again promised to delivery on Friday 12th March after ordering Tuesday 9th March... upon requesing information, the "driver" turn around on Friday afternoon so i wont get the birthday gift delivered!!! A 70 YEAR OLD gift... upon following up on Monday and asking to speak to a manager NO ONE CALLED, OR MADE CONTACT... THe parcel is STILL IN DEVELOPMENT.. was never even out for delivery!! i am so disturbed and dissapointed... Absolutely NO MORE EVER AGAIN!!! They have embarrassed me yet again... i ahve always been so proud of the gifts and ideas... and only to be so dissapointed... an NO ONE taking ownership or accountability... If there was a glitch SAY SO... but dont LIE!!!
0 replies
62 months ago
Netflorist dissapointment
Super dissapointed, arranged a gift delivery for our gran turning 88! Order placed on Tuesday to be delivered on Friday and was all paid and in order! No delivery notification received and upon checking the “track my order” option on site it was still out on delivery... this morning checked status again it said -“non delivery - action required” No one called or notified me to say there is an issue... call centre agent after my online chat communication says the reason was “no one is home” .... strangely enough untrue for the following reasons. 1. It is an old age home so there is ALWAYS someone home. 2. They have deliver other parcels to our gran before so the order address etc was mot an issue 3. 24hour security guard on duty Soooo lame excuse in my opinion!! Best of all... it os Saturday and i was informed that they cannot deliver over weekends.. and no ETA... so who knows when she will receive the gift.. and if the gift will survive a second round.. Super dissatisfied and disappointed.. will not use them again...
0 replies
69 months ago
NO TACT FOR A TACTICAL DISTRIBUTOR!!
<div>Placed an order (for a birthday gift) 25th May 2020. Immediately made payment via online shopping and payment option. Received an order number. 17.06 - we requested feedback on the status of the order (now already 5 days late for the birthday gift option 23.06 - sent another email and tried to contact them telphonically - after being on the phone for hours - i was told that no one in inquiries could assist as this was an online sales and they cannot transfer me to online sales department. Tried to make contact via sales email address and the Facebook page - who then eventually responded via Facebook - saying that there is a delay and they will feedback to us. 10.7 - finally received an email saying that because of the lockdown they are very delayed and that we should give them 7 days to try and sort out the problem and then also said that the one item (stanley flask) was to be imported and there are delays. 14.07 - no items received, no waybill or information -sent another rquest with folow up ticket number for inital issue: TDSA Ticket # 6408 and received an email informing us that the Stanley flask is still an issue with imports from Canada and requested if she can send the balance of the order. - we confirmed in writing that this was in order,to ship the remainder of the items in stock. 20.7 - still no news - after another Email **** confirmed items will be dispatched 'today'... 11.08 - after i again sent a follow up email to **** - she again said she is chasing after her team to find out about the dispatching of the items. 21.08 - still no items, still no waybill number - again another follow up email to ***** 22.08 -***** informed us that she will be following up with her department.. </div>
0 replies
75 months ago
Intelligence bureau takes money but dont send the goods
We have ordered Black friday deal holster and have to date not received anything! On december we assumed it was because of the festive season and waited patiently however still nothing! We sent emails and requested a refund and still nothing!!! In January finally we had a reaponse saying sorry for the delay and they will get back to us, and to date STILL NOTHING! I managed to make contact with the person who sent the mail Sarah via Whatsapp and requested support or feedback and STILL no reply or feedback! I called her number and it was dismissed and a text received to say she will call back and to date NO RESPONSE!! This morning again sent the proof of payment again and asked for feedback or a waybill or a refund and still nothing! I am going to open a case with the consumer council too as this is very very disappointing!
0 replies
79 months ago
Fraudulent Finance Deals
We werer applying for finance to purchase a pre-owned vehicle and the dealership does not do their own financing so they put is in touch with brokers. initially the ABSA broker said that they were going to find the most competitive rate etc. The next moment we were told they are sending us an E-Contract to review, upon receipt we realized that something wasn't adding up.. The car purchase price was R140 000.00 but the loan application was for R166 000.00 - so we asked for a breakdown and then got the breakdown from ICB Auto Sales and Finance - but they have added, service & delivery - R5900.00, reg & license R4500.00 & VAT R20 000.00 - when i asked about the price and why they have added VAT again as the VAT was already in cluded, i was told i dont understand the calculations... i then also queried why we should be pay for service & delivery, if we are collecting car and the vehicle was serviced by an original dealer 2000km back and the dealership has also done minor corrections on the vehicle (exterior), she couldnt answer and then said she will send the NEW breakdown as they also had a tracker & warrantee included.... the new breakdown was now R160 000.00 (at this stage our monhtly installment would be 12.5% linked rate - R3470.16) as the amount was for the licens & reg was now R2500.00 and the service & delivery i was told is for legal fees and for drawing up the contract as ABSA does not have an option for admin charges... this was now also brought down to R4500.00. I then told her my insurance does not require a tracker and that it should be removed and she should resend the breakdown and now the loan amount is R159999.00 (at this stage our monhtly installment would be 12.5% linked rate - R3553.16 ) - more than with the tracker and the tracker value was R1.... so finally i asked her for the quotation as i am unhappy and enquired why they have added VAT and that i will report it if i find out this is a fraudulent transaction.... so needless to say... not a word further from them. My fear is that if we didnt look at the contract, they would have scored R20 000.00 on the VAT and how many others don't they cheat on this system.
0 replies
112 months ago
Insurance claim not finalized since 23 December!!
<p>We had our mobile phone stolen 23 December and on the 27th December after receiving all the relevant numbers etc went to Cradlestone MTN which is the closest store to us to report and submit a claim for the stolen phone. A form was completed and submitted and the manager informed us it will take 5-7 working days then we can collect the phone from the store. in a weeks time we had no response and upon following up she said that nothing has been sent to the shop and we must phone a mtn customer number. when we contacted the customer number, they said to us, the shop is still using a 'old system' and the procedures changed early December, the form must be sent to MTN customer services department. we contacted the manager to ask why they didnt use the new system and now going onto week 3, having to recomplete and submit all the details asked the manager if she could send us the information as all the details have been captured and we were working on a site away from the head office where all the documents are kept. this is now week 4, and only yesterday after a very heavy angry and confrontational call, we receive an empty claim form - hardly can read it on the mail to be completed and sent to the store with a copy of our ID so that she can send it to the customer services.. THIS IS TOTALLY UNACCEPTABLE. we are running a business from this phone and this is our means of communication for emails, meetings, production, customer, sales and all our business. Will you be paying us the loss of business as we have to resort to a older phone outdated etc as we were happy with the 7 DAY PROMISE... and now 4 weeks later WE HAVE TO RESUBMIT THE CLAIM FORM AND SEND IT WHICH WILL TAKE ANOTHER 7 DAYS!! We want answers and want to know who the owner of the MTN in that store is, as their servies is UNACCEPTABLE.. insurance is taken for a reason with the comfort of 7 days there will be a phone replacement. MAKE CONTACT WITH ME URGENTLY I WANT AN ANSWER!</p>
112 replies
113 months ago
So much for being in communication
<p>I am so deeply dissapointed in Wirulink and the service provisions. We have had an installation done at our office after much fighting about lack of communication on when and what time and how installations will be done, after a site visit from the sales person ensuring us that we can have connection, with google map images showing the signal and line of sight and who knows what else, only to find that all was a total FLOP!! resulting in an additional R6000 for a bridge as there was NO signal or line of sight when the techinicians came to do the installation. the next phase of the installation was our adjoining centre and then a bridge to our shop, installation was booked for 29 Dec 2016, which was postponed and then the 3 Jan was suppose to be done, postponed again until the 4 Jan at 13h00, all arrangements were made (keeping in mind i asked please be aware that we are looking after a very ill patient and cannot just avail ourselves all the time, that a time should be made and kept to), 14h00 received a call to say they are running late and can only be there at 15h00 - finally at 15h30 i called the office and asked WHAT THE HELL IS GOING ON... and with no professionalism or any empathy for the fact that we have a sick patient - he will be there at 15h30 as they were checking him on the tracking system. finally techinican arrives and once again, he was not told that a bridge might be needed... the job card said to do an installation. so know being afther 16h00 - no signal can be found, no line of sight and again no bridge can be done because line of sight not working (after being told by sales person this is possible). the technican left at 17h00 promising me that Nelson the field agent will contact me the next morning and i ensured i signed the job card and wrote down my mobile number on the job card, so that we can get some clarity on any other options or recommendations. it has now been almost a week and we have had absolutuley no response, no reply or any feedback. i am so utterly disgusted with such a lack fo professionalism and lack of communication, i am aware that perhaps you do not need our very small business, but to us you were an option for data connection and if we were not so DESPERATE for service in our area, i wouldnt even bother with you... i feel that you need to review your systems and please feel free to contact me should you feel the need for COMMUNICATION AND LIFE S****S, we do offer those courses and seems to me that a basic life s**** has now become one of your biggest lacks.. who know maybe in a month we will have a reply.... </p>
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
11 (91.66666666666667%)