Urgent: Outstanding Order Not Delivered – Order Placed 22 January

I am writing to formally raise my concern regarding an order I placed on 22 January.

On 24 January, I received an SMS stating: "Your DUNNS order is out for delivery today. You'll receive a tracking link when you are our drivers' next stop." However, I never received my order.

I followed up again on 28 January, where I was advised that the matter would be sent to the relevant department. I also emailed the order email address provided and was informed that my order had been escalated for urgent attention, but that your warehouse was experiencing a technical issue, and that someone would get back to me.

As of today, 3 February, I have still not received my order. When I contacted your online chat support today, I was informed: "Please note that your order has not yet been processed."

I find it extremely concerning that nearly two weeks later, my order has still not been processed, especially after receiving confirmation that it was out for delivery. This is the first time I have experienced such poor service, despite having ordered from you many times before.

This order is urgent, and I expect clear feedback on what has happened, as well as confirmation that my order will be delivered as soon a