Duracell
2.1|15 reviews
RJ
Ràbs Jugdhaw
1 reviews | Active since Member
15 Apr 2025, 09:09
Poor Battery Quality, No trust in Power.
Duracell car battery is off the poorest quality. They done have the strong claim that they last longer than any other brand. A total failure with their huge claim that drives their business. I have put 2 extremely expensive ones in just over 6years and each one perished after exactly 32 months, with their 30 month warranty. Other batteries have a 24 months warranty but last up to 5yeara or more. Duracell in my opinion should discontinue with car batteries as they will damage their flagship claims that they last longer than any other competitors. I have contacted their Customer Care via email and was told to go to Tiger Wheel and sort it out, which I have done before I contacted them. Closed the query. I will greatly appreciate if they can investigate the query and confirm that their batteries have a 30 month exact lifespan so the public can decide if paying that premium price is worth it. My vehicle registration is HN 75 LY GP.
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Replies (53)RJ
Ràbs Jugdhaw's updateReviewer Update
19 Jun 2025, 08:40Duracell has failed to bring this complaint to a resolution. They left it in the hands of a company know as Banner to resolve. DURACELL cut and copy reply was standard for every email communication I made for a long period until they found sales person from Banner to call. He called and that was the end as he said he will call back to meet and check. Don't think there will be any attempts to resolve my complaint as complaints are not treated seriously as I have now established. My caution to the public is, think twice before you buy a Duracell that is two times the price and has half the life of any other car battery brands.
RJ
Ràbs Jugdhaw's update19 Jun 2025, 08:40
Reviewer Update
Duracell has failed to bring this complaint to a resolution. They left it in the hands of a company know as Banner to resolve. DURACELL cut and copy reply was standard for every email communication I made for a long period until they found sales person from Banner to call. He called and that was the end as he said he will call back to meet and check. Don't think there will be any attempts to resolve my complaint as complaints are not treated seriously as I have now established. My caution to the public is, think twice before you buy a Duracell that is two times the price and has half the life of any other car battery brands.