Appalling service

I am sorry but I don't think this company deserves even 1 star. The service received was totally appalling. We initially decided to use Duramaster because of all the good reviews. We were in for a rude surprise. First my husband had to phone the office 4 times before Mark called back for the quote. We should have known even then that this was the kind of service we can expect from the company. Then an appointment was made for Mark to come do the quote and the time was pushed back 3 times until he showed up late the Saturday afternoon after the arrangement was made for 12h00. A whole Saturday waiting. So now it comes to the installation. For some reason on the Tuesday Mark send my husband photo's of problems with their vehicle, although the installation in scheduled for the Friday. Probably have to start early with the excuses. Friday we get a photo the tyre of the vehicle is flat, so the installation gets pushed to 14h00. Now the team is delayed and will be there 15h30. 16h00 we phone to ask what is going on, mark will get back to us but doesn't. Try to phone Mark but he keeps diverting the calls. The office is open until 17h00 so I phone the office. They will get back to us. Mark sends a sms stating the team will be there in a couple of minutes. Friday evening, we are braaiing and the team shows up after 17h00. But when they start with the installation the blinds are all wrong. Suppose to have a window and a window on the door yet the door has no window. My husband told them take it down and take it back. I am not paying for this. Mark quickly speak to the installers on the phone and assures it is his fault and they will rectify. We are assured it will be installed on the Tuesday by 14h00. No surprise the time get pushed back, Mark is not available for any calls and even the office is closed as no one answered the phone at 16h50. Installation team shows up 17h15.

I will never recommend this company with this level service. There is no service and no feedback. You have to pay for the blinds an get excuses and then installers arrive at the most inconvenient times.