WORSE SERVICE EVER

WORST SERVICE EVER!!!!!! GREATEST REGRET OF MY LIFE WHEN A DURATHERM GEYSER WAS INSTALLED. INSURER DECLINED OUR CLAIM AND REFERRED US TO DURATHERM SINCE GEYSER STILL UNDER WARRANTEE. NOW (EVEN AFTER PHOTOS AND PLUMBER'S REPORTS WERE SENT, THEY SIMPLY REPSONDED RIDICULOUSLY THAT IT IS A WE GEYZER (AFTER PHOTOS AND REPORTS EVIDENCE WAS SENT TO THEM) FROM THERE, NO RESPONSE. YOU CAN'T SEEM TO GET HOLD OF THEM.