DURBAN PANEL BEATERS - Shocking, shocking, shocking.

DURBAN PANEL BEATERS - Shocking, shocking, shocking. That any insurance company will use them as a preferred provider is shocking.

A truck (sewage / water truck) knocked me into a water run-off gully on the M13 on 4 December 2023. The impact as you can imagine form the truck versus my car was severe. It knocked me so hard that my vehicle tipped. Fortunately, it did not roll. Durban Panel beaters kept my vehicle until February 2024. I had to constantly follow up. With the same old reasons why, the vehicle is not being repaired quicker. Let me also mention the assessor, did not pick up mechanical damage to my vehicle and the under-carriage damage to my car. One then needs to investigate the relationship between the insurance company and the assessor. The only parts replaced on my vehicle was: front bumper, right front side panel, right front light, two pumps. Now if the pumps were damaged, does it not stand to reason that mechanical damage occurred? When I collected my vehicle, I started getting “hillside assist” not available, at one point all the light went off on my dash while I was driving. Damage to the vehicle underneath. Oh hang on! when my vehicle was checked by FORD, they found my Clear view out of alignment (this my friends relate to my ABS). They found shock damage, sc****d under carriage, splash cover was not replaced (parts being left off my vehicle). Durban Panel beaters turned around and said there was no splash cover… The car is in an accident, and they will use that? I complained constantly. I took my vehicle back to them on 14 June 2024 to replace the missing splash cover and find the alarms that are coming and going. – NADA!!! It is 26 Friday July 2024, and I still do not have my vehicle back (with all the repairs and parts redone and replaced). I have huge trust issues with the Panel beater. Not trustworthy. They lie and stall. Leave parts off one’s vehicle and simple do not communicate at all. They should not be on any insurance company or Dealership approved list of preferred provider.