Bad Service - no communication

I would like to share the following then people can make their own assumption. In January 2025 my wife experienced an unexpected incident with her vehicle. Our insurance company selected the above company as preferred repairer. On the 15th of January 2025, I contacted them to arrange the repair and was told they can only book the vehicle in on the 3rd of February 2025, but they will continue with ordering the parts. Up to 31st January 2025 we haven't heard anything from them. On the 31st my wife had to make arrangements to drop the vehicle same day as it suits us. During handover we had a discussion about repairs and was told vehicle should be ready 7th February 2025. Today is the 12th February 2025 with no word from them. When I phone to enquire, I was then told the vehicle is now in for polishing and they still awaiting a part and vehicle would be ready either today or tomorrow. LET SEE!!!