Car was given back to me with the wrong mats and no plan was made to correct it.

At first everything went great. Drop off and pick up of my car were both timely, car was beautifully clean. But, on the way home (in the dark) I noticed my heel was getting stuck behind the mat. The following day when it was light I discovered there were incorrect mats in my car. I phoned Samuel and he was so nice, saying he would make a plan. He managed to string me along for quite a while, until he stopped getting back to me at all.