KV
Karen V
Active since Nov 2010
24
Reviews
0
Industries
Reviews
24 reviews13 months ago
Car was given back to me with the wrong mats and no plan was made to correct it.
At first everything went great. Drop off and pick up of my car were both timely, car was beautifully clean. But, on the way home (in the dark) I noticed my heel was getting stuck behind the mat. The following day when it was light I discovered there were incorrect mats in my car. I phoned Samuel and he was so nice, saying he would make a plan. He managed to string me along for quite a while, until he stopped getting back to me at all.
0 replies
24 months ago
False advertising and cheating your customers!
On 6 March last month I signed up for an Online only deal with Telkom for a great R592 per month, Endless Fibre 50/50 on a 12 months contract with free installation and a free router. I wouldn't even have to pay in March and receive my first invoice in April. To my surprise the April invoice amounted to R1344,01. By now I have spoken to the billing department 3 times, the sales department twice, and a person in store. It has taken me a full day and eaten all my minutes. My bill is now reduced to R700-something, and I'm getting different stories every time. I think Telkom has been falsely advertising, but I'm pretty convinced I'm not going to win that 'game'. But even if you, Telkom feel entitled to increase the price tremendously, why does my bill still amount to R700-something, even if I'm told that the price of the fibre that I'm on was increased to R699? Then surely I should not be paying 1 cent more than that! You have cheated me badly and are cheating me badly. Sort it out!!!
0 replies
34 months ago
Forex cleverly making money for the bank while holding on to my money
I received a large amount of money from overseas. I processed it on Friday morning. This Monday morning it still was not in my account and I contacted Forex. I was being told that because Friday was a public holiday here and today is a "dollar holiday" and "it affects currencies worldwide" that they will only put the money into my account tomorrow. It is MY money that you are cleverly drawing interest from now FNB. Pay it out to me immediately! How dare you hold onto it with lousy excuses as a dollar holiday!?! The money is already in your account and you are reaping benefits that are mine and that I worked hard for! Pay it out to me now! How dare you!?!
53 replies
37 months ago
Vodacom is *****ing from me!
I am currently on the phone with Customer Care. I cancelled an upgrade and the following month logged a dispute, apparently both cannot be found on the system. I was then told that they cannot do anything because there is an old ***** flag on my account. I have been to a Vodacom shop twice, because I was told that that could only be solved in a store, but the store sent me back to CC, CC then sent me back to the store, and now it is still not resolved. I am sitting with sky high bills, and I JUST NEED THIS TO STOP! Now I'm being transferred to a superior, but I'm waiting and waiting and waiting... Get your act together Vodacom!!!!!
0 replies
39 months ago
Empty promises
I signed up for Pet Insurance per 1 September 2022. If nothing claimed, the 4th month, so December would be for free. The premium was deducted. When I got in touch via email, it took Oneplan ages to finally get to a resolution, without any apology. My premium would not be deducted on 1 January to make up for December. It wasn't, so I thought: great, case solved. It turns out it wasn't: now the premium was deducted on the 21st of Jan! Yesterday I phoned Oneplan, spoke to Judith, and she was going to call me back yesterday, "promise". Not. Oneplan, I am sick and tired of how you deal with this. If you don't respond to this properly, and deposit the money in my account immediately, I wish to end the insurance with you. You cannot be trusted clearly.
0 replies
42 months ago
Reliable, good & cheaper
Reliable, good service and cheaper than when you order from Specsavers!
0 replies
44 months ago
Michelle Gouws from the FNB Scottburgh mall branch rocks!
This is a 5 star review for Michelle Gouws from the Scottburgh mall branch (not FNB as a whole). I was hugely confused by something and tried to get it rectified/cleared up. I got unsatisfactory responses from lots of people. I kept on being ignored, shoved from pillar to post, and even hung up on I suspect by different employees of FNB. Until Michelle came to my rescue. With the backing of her manager they helped me properly and quickly and the issue was cleared up quickly. Thank you so much Michelle!
74 replies
44 months ago
FNB has stolen €883 from me and is unresponsive!
On 2 July I rented a car at Schiphol airport in The Netherlands. I used my credit card for the deposit of €883, which was a hold. I returned the rental car on the 15th of July, was told that everything was in order and that the deposit would be released within 5 working days. I have been chasing the rental car company Thrifty/Hertz through the broker as my deposit was still being held and held and held. Finally last week I got an answer from them saying that my deposit had been released and that if it is still being held it is the bank that is holding it, and not them. They (Thrifty) sent me an approval number for deposit. I have been emailing FNB (twice - first time on the 16th of August), been following up on the secure chat (was asked a lot of questions and eventually told I need to be a bit patient), went into a branch, was put on the phone, was pushed from one consultant to the next, "lost connection" twice (I suspect that at least once the person hung up on me) and basically not helped. A very kind consultant at the branch offered to log a complaint with the head of the credit card department, which she did, and she was hoping that she would get back to me the same or the following day. Nothing. FNB give me my money back!!!
74 replies
47 months ago
FNB making it impossible for me to make an international payment that I'm legally allowed to make!
FNB placed very low limits on my international payments and I cannot make an international payment that I need to urgently make. It may cost me several thousand of rands any day that I wait longer or may make an overseas work trip that I'm busy booking totally impossible. I am so going to hold you liable FNB! I have been on the phone with FNB for 4 to 5 hours yesterday and today, chatted and spoke to 11 different consultants, having been disconnected multiple times and transferred even more. Now I’ve been told that it is going to be escalated to the admin department and they may take 48 hours to solve it, and that may be beyond the weekend! Who the @£$% do you think you are FNB, to make it impossible for me to spend my money? It is MY money, not yours!!!
134 replies
83 months ago
International transactions declined and no one from FNB can help?!?
In December last year I received a sms that my international card limits were changed and that I needed to contact FNB if I wanted that reversed. On 2 Jan this year I phoned the number in the sms and was told that I need to send an email. I did. Followed up with another email on the 21st of Feb, because I had had no reply. Again no reply. I thought: "Maybe they are just rude, but have processed it". Clearly not, since last week I received a sms saying "Our records show that you have exceeded the international limit authorised on your FNB Cheque Car..." and subsequently a first sms of that a R14.99 transaction was declined because of it. Went to a branch. The person said upfront that he could not really help me, but call that number and/or send an email to the same address. We called and waited for almost an hour without anybody even picking up the phone! He sent an email and as yet no response: that was a week ago now! On Monday I went to the same branch and eventually spoke to the branch manager, who also said that he could not do much, besides lodge a complaint, which is what he did. He also told me that they need to respond within 24-48 hours. They did, but just acknowledging receipt of my complaint. I am still waiting! Transactions are still being declined and soon I will go overseas and might be in big trouble... When are you going to act FNB?!?
112 replies
Review Distribution
5 Star
5 (20.833333333333332%)
4 Star
1 (4.166666666666667%)
3 Star
0 (0%)
2 Star
7 (29.166666666666668%)
1 Star
11 (45.833333333333336%)