Bad service at Durban Spa

I accidentally booked for 4 adults instead of 5 adults and 4 children,I called their reservation department for assistant and was told by a very rude lady at 14:55 that bookings.com shouldnt hve allowed holidays booking because they dont do holidays bookibg.That lady was very rude! damn im going straight to the refund button she z nit worth my hard earned money!