Disappointment at its peak

I had a group of 8 ppl we are normally 12 but 4 had to drop out cause the Orchard Spa barley accommodated us 8.

We do admit the Girls technic were great, however I was disappointed with the following, 1. Our foot massage was done in shallow dishes which is not what you other branches offer and was not to the standard that I have experienced in the past at your other branches. 2. The room in which my sister-in-law and mother - in-law were in I think only had 1 steamer so I'm not sure wat your lady used but she dropped boiling water over and into my mother-in-law left ear. My mother in law was so stressed and didn't want me to take off with the lady that she waited to get home to tell me. Please see picture of the burn around her left ear. 3. To top it all I had the receptionist tell me I paid the wrong amount in front of my family. She insisted that the treatment was R598 and not R596 as you had advertised. Eventually after try to prove to them what the price was she said only 1 couple must pay R598 so my family walked up to her and paid the R2.00.