Dishonest and overcharge

Client had an accident a week ago. One of Durban Towing services vehicles arrived for assistance and promised the world. Legitimate business that are approved by all insurers etc etc. Towed vehicle and promised no worries about storage over weekend etc. That was Thursday, 30 April. Tuesday when vehicle had to go to insurers yard they wanted R18 000. Job should not be more than R5 000. That is stealing from people when they are already in need! Disgusting and why tow truck companies have the reputation they have