Serious Concern Regarding Residence Allocation and Lack of Assistance

A student registered on Monday. She was informed that she must wait to be allocated a residence. To date, there has been no clear communication or indication of when this allocation will take place.

It has now been three days since the student registered, and she has been sitting at the sports centre daily without any guidance or assistance regarding residence allocation. No timelines are provided, and no one seems able or willing to give proper information.

Furthermore, students wait at the institution for the entire day due to “system issues,” only to be told at the end of the day to return home without being assisted. This happens repeatedly.

Even at this moment, students are standing in long queues seeking help, yet no one is providing information or offering assistance.

This situation is extremely frustrating, time-consuming, and frankly disgusting. The institution presents itself on social media as if everything is under control, which is far from the reality students are experiencing on the ground.

What makes this even more upsetting is that a student who arrived yesterday has already received assistance simply because they know someone within the institution. Why is it so difficult for a child to receive basic assistance when physically present at the institution and following the correct processes?

This entire experience is unacceptable.