Duroc hospital miss treating my Mom

My Mom is admitted at Durdoc hospital a doctor did a procedure on her two weeks back my mom was discharged after two day but beca of serious pains she was admitted again. Since she went back to Durdoc she’s been seriously sick and nurses said the doctor said she must go back home because Dr K is only coming back on the 7th of October my Mom has be vomiting since she can’t keep anything in , she complaining about pain and always crying complaining about pain and that doctor is nowhere to be found to check on her patient. The whole family is worried about the treatment my mom is getting and yet the hospital is claiming on here medical aid everyday. Every family member that went and visited my mom is complaining that my mom has not been given proper care. We that even medical aid Gems should intervene when issues like this arise. Can the hospital manage please help Mr Thulasizwe Mngadi