Absolutely no Help in clearance of Debt Review

<p>This is about my 10th complain with absolutely no help from Debt busters, even after my complaint registered with the NCR and with the NCR informing me that the debt review status will be removed and I will be contacted by Debt busters, nothing. Not a single call nor any hekp to assist. In ut shell I applied for debt review in 2015/2016, a few months after debt review I was offered help and managed to get enough cash together to settle all my debts at once, I asked debt busters to please assist with the settlement figures, they then said they would assist but would charge me 30% on all the savings they manged to get for me, so what help was that. I waited for 3 weeks and again heard nothing.I had to call all my creditors and ask and plead to et settlement letters myself, which was almost impossible as they would not speak to me directly because I was under debt review,,, After almost 2 months of constant phone calls to my creditors I managed to settle the debt myself and save my 30% myself. Now all debt has been settled accept for Capitec Bank, as the bank wont assist me without a settlement until my debt review status is revoked. Debt busters wont remove the debt review until Capitec is paid but they want 30% of my savings on the settlement amount. HOW DO I WIN? As per the NCR - teh debt review against my name can be removed as the amount ousanding at Capitec is less than R40k and is not a homeloan. But debt busters refuse to have the debt review status lifted. In the beginning when I asked for my court papers I was given the run around for 3 months before they sent it to me.  I have called on numerous occasions and no body can assist me, they keep putting me in contact with the team leader who cannot assist me either. She calls me back and has no solution to help me. I dont see why I need to pay 30% of a savings amount that I can get myself and save myself the 30%. I asked debt busters 8 months ago for a settlement on Capitec as full settlement so I can see what I can do and til today I have not receievd anything. The call centre cannot help me. My complaint logged with the NCR was done 3 months ago, I was informed that the NCR has spoken to Debt busters and I shoudl wait 21 Days for the debt review status to be lifted, today when I checked the Debt review status has not been lifted. When I log onto the debt review website (Smart cents) - none of my accounts that have been paid in full have been updated to paid in full, of which these paid up letters have been emailed over 3 times already. I would not suggest that any body signs up for debt review with the debt coucellors, when they need to sign you up, they will call everyday to convince you that they can help you. they promise to give you support and that when you ready they will help you with clearance and help you settle all your debt - Until the time comes, then you hear of the  30% charge and then you hear all the fine print they didnt inform you of. All the small details they conveniently forget to tell you in the beginning comes out when you really need the assistance.</p> <p>This was teh worse decision I have ever made, as this company has not helped me in any way whats so ever.</p> <p>And there is no one at there offices that can assist you - NO ONE</p>