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Fay B
Active since Aug 2016
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66 reviews6 months ago
xtremely Unprofessional Conduct and Incorrect Information from ABSA Legal
Title: Extremely Unprofessional Conduct and Incorrect Information from ABSA Legal Complaint: My vehicle finance account is in arrears, which I fully acknowledge and have been consistently addressing. Every month, I have made my normal instalment plus an additional amount to reduce the arrears. Despite this, I received a WhatsApp message from a lady named Elize van Niekerk from ABSA Legal, who was extremely rude and unprofessional. From the start, she provided the wrong account number, which I did not recognise, and therefore did not respond immediately. She then claimed the last payment received was in September, which is incorrect — I made a payment on Monday, and I provided her with proof of payment. She dismissed this and stated that because the payment was made via Capitec, she could not see it until Thursday and therefore had to “collect the vehicle.” I explained that I have been in communication with multiple ABSA agents since August 2025, and as recently as 30 September 2025, where I confirmed I am expecting payments in October and November that will clear the arrears completely by 30 November 2025. During these conversations, no one mentioned a court order or repossession. Elize informed me that there were “no notes or arrangements” on the system since August, which is completely false — I have call records and email correspondence confirming otherwise. Her tone was disrespectful, aggressive, and dismissive, and she provided incorrect and misleading information from the beginning. I am doing my part by continuing payments and have an active arrangement in place. I do not deserve to be treated with such disrespect, especially when I am cooperating in good faith. I would appreciate it if someone more professional and respectful from ABSA could contact me regarding this matter. I am willing to provide proof of payments, call records, and emails to support my complaint. Kindly note: Payments are being made monthly. Additional amounts are being paid to reduce arrears. Proof of payments and arrangements can be provided upon request. I request that this matter be escalated to a senior consultant or manager who can review the account correctly and communicate professionally.
53 replies
6 months ago
Rude with all incorrect information
i want to log a formal complaint on hello peter. My vehicle finance account is in arrears, which i totally understand is a problem, but I have been making monthly payments with an additional amount to bring the arrears amount down. So i have been paying my instalment with an additional amount every month, an extremely rude lady from ABSA legal contacted me, informing me that my a court order has been processed and vehicle is being traced for repossession. Firstly she sent a whatsapp and provided the incorrect account number, therefore I never responded as I did not recognise the account number. Then she proceeds to tell me that the last payment recieved was in September no further payments have been received, but I made a payment on Monday. so the amounts she was giving me was also incorrect, I then proceeded to inform her that I spoke to multiple agents at ABSA informing them I am expecting a payment in october and November and the vehicle acount should be upto date by the latest 30 November 2025, as these to payments I am expecting will settle the arrears, but while I wait for these payments, I will make monthly payments along with an additional amount, non of these agents mentioned a court order or that the vehicle needed to be collected. When I sent her the proof of payment, she says there's nothing she can, as the payment was made from Capitec bank, and this will only reflect on Thursday on her side, so she has to collect the vehicle. She said she cheked the system and no calls or arrangements are in place since August 2025, but as per my call history and call recorder on my phone, I spoke to an agent on 30 September 2025. I also again spoke to an agent via email in August 2025, and no mention of any of this. She was rude, didnt have the correct information and was just a horrible person to speak to. I have an arrangement in place, not sure what else to do, She gave me incorrect information from the word go and does listen to reason or doesn't even give a persona chance. I have an arrangement in place and I made my payment this month, is there anyone else at ABSA i can speak to besides Elize Van Niekerk. I'd like to speak to anyone else who is more respectful and professional.
0 replies
12 months ago
No Response on email and Call centre cannot assist
My vehicle instalment recently fell into arrears as I fell ill and was unable to pay my instalment for 2 months, I am now back on my feet and I am in a better situation than previously. I am however unbale to pay the full arrears at once, I have sent numerous emails for assistance, call centre agents are unable to assist me and and they keep providing me with an email address, of which I get no response. Is there anyone that can assist me, or respond to my emails
58 replies
18 months ago
Bureau, App and Agent all have difference versions
Capitec's bank app giving me a credit rating that is constantly below average, yet the bureau my rating is good. I call Capitec to ask them what exactly the issue is and if they can please explain why this rating is listed at below average. Two other banks i app**** at, have come back with offers, but Capitec says declined. I call the bank and ask them to please explain or advise why my rating is marked at below average, so that I can have this corrected, as I feel its best, as I bank with Capitec and have for the past 5 years. The agent on the call says, i need to call the bureau, i tell her, I have all my bureau reports infront of me and I do not have any issues on the bureau. so if she can please tell me what exactly Capitrec is not happy with so I fix it, she tells me to call the bureaus and they can tell my why Capitec is declining my application. how does this make sense. She then again mentions that Capitecs credit card is unsecured, is not all banks credit cards unsecured? I just do not understand how is this possible. The reasons and assistance I received from Capitec was just pathetic, and the answers I received was not worth the call at all. The bureau says one thing, the app says another, and the agent has her own version. I cannot believe its this difficult to get assistance
53 replies
21 months ago
Debt review Flag, not removed after 8 weeks
My account is currently with Consumer friend, there was never an amount outstanding, but i was incorrectly placed under debt review, after all the back and forth, I finally received the court order to have me removed from the debt review process. I emailed the court order through to consumer friend almost 8 weeks ago and they have not removed the debt review hold as yet. I email every week, my emails are read and ignored, I do not receive a response from them. I don't know what else to do in order to get them to assist me. This company is definitely not consumer friendly. No help, no response, no communication.
114 replies
22 months ago
Paid up and bureaus not updated
I had an outstanding account with Nimble, which I settled and paid in full. i received the paid up letter and asked if the bureaus could please be updated accordingly. I was told this would happen with the normal data submission to the bureaus. As of now the bureau has still not been updated. I sent an email and asked again, i was told it was done and I should check directly with the bureau, which I did. The data submitted for my account was 30.04.2024, and no new information was sent through. When I ask nimble to assist, they direct me to the bureau and close off my call. They are not assisting me to have my information updated correctly, even though when I paid the loan off, they said they would ensure the bureaus are updated timeously. Now that I have paid my loan, they refuse to assist further
53 replies
30 months ago
OOOPPPSSSS!!!! We messed up, but you can just wait another 6 weeks
I contacted remove debt in the beginning of September, and asked for assistance in order to have my debt review removed, I spoke a consultant who advised me that they can assist and the process should take approximately 6 weeks. I agreed to proceed, and asked if the process could be started. On the 29th of September 2023, I received a phone call and a whatsapp advising me the process will start and they will be requesting a file transfer, so that they can start to work on my case. Today I called in and was advised that my file is in the file transfer stage and someone would call me back, I then received a call from a very helpful gentleman, but as he was giving me feedback, i realised that nothing had been done, the discussion of the 29th September, was just happening again, i was going through the cycle all over again. My file was never requested for transfer even though I was told that the transfer would be requested on 29 September 2023. This means that for 4 weeks, nothing had been done, i have just lost 4 weeks of time, a whole month and remove debt processed nothing. At first they promised a quick turnaround, and everything would be sorted, but now I lost 4 weeks, so now i have to wait another 6 weeks, so it will actually now take 12 weeks. I honestly believed this company would have made a difference for me, but empty promises, false timelines, and all they did was waste 4 weeks of my time. Due to the mistakes and lack of effort and follow up from remove debt, I am now feeling the brundt. I have to suffer for another 4 weeks, because remove debt did not do their job, and did not do what they said they would be doing. The frustration is real. I actually dont believe anything that they say to me any more. I dont think Remove Debt is a very dependable company.... i sent numerous whatsapp messages to ask for updates, the last update I received said everything was in order with my case, today, nothing happened, why wasnt i told my case is on the back burner, and they dont plan on working on my file. How does a company have the audacity to tell me, that sorry, we forgot about your case, you will just have to wait another 6 weeks. OOOPPPPSSS!!!!!! thats all they can say, while I lost 4 weeks. so because they messed up. i just have to deal with it.
0 replies
36 months ago
Warranty Cover, but actually covers nothing
I always had my service plan with Liquid Capital since I bought my vehicle in 2018, and I never had an issue, as the service and cover was always in order. In October of 2022, I decided to take out the warranty plan that they offer, as the sale consultant advise that all big major part are covered. I took my vehicle in recently for a service and was advised that my aircon compressor and clutch would need to be replaced/repaired. Hyundai then contacted the warranties department and I was informed that they only cover up to R5000.00, but it order to have just the clutch done, the total costs would be R30K, just for the parts, no labour included,,, I called in and I was advised that this would be looked into as soon as the Hyundai submits the claim, Claim has been submitted, to date I have not received feedback from Liquid Capital, nor have they advised on why only R5K is covered. This is absolutely ridiculous. When I took out the policy I gave them the make and model of my vehicle, so why is the parts for that vehicle covered at almost nothing. Terrible service from the warranty department and I would not suggest this cover to anyone, as this is a true waste of money
53 replies
36 months ago
Pay less, but double the instalment
I recently called Debt Busters to assist me with my debt review process, the agent I spoke to said they could save me some money and that my instalments would be a lot less each month, I agreed and asked for the paperwork to be sent through. When I received the paper work, i realized I would be paying almost doublw of what I am paying now. the agent said to me, sorry this is what the system is generating and he cannot do anything about it. I just could not understand how on debt review, I will be paying double my instalment amounts each month, I just not understand it
53 replies
39 months ago
We cant help, wrong department and the cycle continues
I recently contacted ASBA to help reschedule my vehicle payment terms, I explained to the lady that I would like to start paying more and reduce the number of months that I had left to pay, so that I could pay this off faster. I received no correspondence and later decided to log a complain as I thought I might then receive some help. ABSA then did get someone to contact me, but the person who did contact me could not assist as she says she is from the incorrect department. I then received an email, from must be the manager of that department, saying they could not assist, as they are the incorrect department, I responded and asked if they could please point me the right direction, as ABSA put me in touch with this department. it is now 32 days later and I have not heard from ABSA at all. I just need a person from the correct department to please email me, as I am unable to answer calls during the day, so that I can send them the information of how I would like to get my vehicle instalment adjusted so that I can pay this account off sooner, but I am just not getting any joy, no one at ABSA vehicle finance can assist me. There is just no help?
264 replies
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1 Star
66 (100%)