APPAULING SERVICE

I am struggling to reconnect my account that has been paid but only to find out the insurance for the decoder was never cancelled as per the request in November 2019. The amount due apparently was R165, and I paid R105 on the 21/01/2020 that has resulted to my services being suspended, the on the 25/01/2020 I received an sms that I must pay R110 to reconnect my account, which I did on the following day. I waited the whole day but the suspension was never lifted. I sent the proof of payment and got ref no but nothing happened. I sent an email to Help desk, I sent a message on fb and I made another call to a very rude agent who told me that it was not her fault that I made a short payment. Even after all the heartach I went through the services are still not resumed.