Pathetic service

This service is absolutely pathetic. I have been hanging on a call for 19min on the 29/08/2019. AGENT KEEPS PUTTING ME ON HOLD. I signed a 24month contract with dstv, they have been debuting my account on a monthly basis, last debit went off on the 15/08/2019. Now they are giving me the run around and website addresses I should visit to see wat the problem is. I want to cancel this pathetic service. They can remove the satellite dish and decoder.