wrong information

Good day

Dstv is miss leading customers with wrong information they are promoting fraud... For the month of September I received a watsup massage stating that if I can move my package to family package they will then step in for a compact package for a month with no extra cost by the 3rd Around the twenty something I paid the amount that was due to move to family and paid again the normal amount that was due to me, however I didn't I didn't get what was promised to me today I called during the day I spoke to an agent she was confused of my query she told me she had system problem she can't provide me with reference number I waited for 15min on the line for ref but call cut me due to my airtime. I recharge with R90 airtime to make another call I called again around to six I spoke to Lungiswa bloom she was also as confused as the first agent not aware of the sms I received I was put on hold coming back with no response I request to speak to team leader after being on hold for a long time I waited to a team leader until I ran out of airtime

I recharged again with R60 call for the third time spoke to Salvin I was irritated already I ask him to call me back as I was about to run out Of airtime again for the third time he didn't have permission as he's an inbound however this was my third call for the day. He didn't help me I ask to speak to Team leader for the second time he put me on hold for a very long time until a team leader by the name of SIYABONGA MASONDO. I ask him to call me back as I was about to run out of airtime again he said he is not allowed...as a team leader I ask him if a customer called for the third time and being put on hold for more than 20 min call getting cuts 3 times is he not suppose to call customers back ? He repeated Wat the agent confirm was very dissapointed I was on the line for more than 30 min until call cut me again he didn't even bother to call me back

I'm very dissapointed with Dstv don't know if I will say is the lack of product knowledge with agents, or attitude or team leaders are not giving any training to agents . siyabonga definitely needs more training on how to handle customers I didn't get any help I'm stil on family not Wat was promised. Hellopeter please help by checking with Dstv if this is wrong /fraud information or what is happening because nothing has been done. Kind regards