HG
Hlekani G
Active since Jul 2018
15
Reviews
0
Industries
Reviews
15 reviews12 months ago
POOR SERVICE / SYSTEM ERROR
Good day Dear DStv Customer Care, I am writing to express my deep dissatisfaction with the recurring issues I have been experiencing with your service. Every month, without fail, my account gets disconnected despite being in good standing. This has become more than just a minor inconvenience — it is now a recurring frustration that I should not have to deal with as a paying customer. To resolve this issue each month, I am forced to spend approximately R50 making phone calls to your call centre, simply to ask why my service has been cut off. The response is always the same: a vague explanation about a "system error," followed by a hollow apology that lacks sincerity or any sign of accountability. What makes this situation even worse is the poor attitude and lack of professionalism displayed by some of your call centre agents. Instead of assisting with empathy and efficiency, they often talk back, offer no real assistance, or drop the call mid-conversation — with no attempt to call back or resolve the matter. This is completely unacceptable and shows a disregard for your customers’ time and patience. I expect better from a company of your size and reputation. The poor service I have received has made it unnecessarily difficult to enjoy the product I am paying for. I am therefore requesting the following: A thorough investigation into why my account is being disconnected every month. A resolution that ensures this issue does not happen again. Reimbur*****t for the airtime I have spent repeatedly calling your call centre due to your system errors. An improvement in how your customer service agents handle queries, especially in cases where your system is at fault. Should this issue persist without meaningful resolution, I will be forced to consider alternative service providers and escalate the matter to regulatory authorities. I hope to receive a prompt and constructive response to this complaint Kind regards, Hlekani
0 replies
15 months ago
BAD SERVICE
Dear DSTV Customer Service, I am writing to formally lodge a complaint regarding the unsatisfactory service I have received from your call center, which has caused both emotional and financial distress. Below are the details of the situation: 1. Payment Date Change: On multiple occasions, (01/09/2024 / 02/01/2025) I called the DSTV call center to request a change to my payment date, to the 2nd of every month few on the. The agents I spoke to confirmed that this change had been made, but on the 1st of February 2025, my service was disconnected despite this confirmation. 2. Reconnection Fee: Upon being disconnected, I was advised to pay a reconnection fee of R50, which I did promptly. However, I was later informed of an additional subscription fee that I was not previously made aware of, which I had to pay in addition to the reconnection fee. 3. Further Unresolved Issues: After paying the requested amounts and sending proof of payment as instructed by the agent, Itumeleng, I was told that the issue was resolved and my service would be restored. Despite this, my service remained disconnected even after rebooting my system. I then contacted your call center again. 4. Poor Customer Service: During my subsequent calls with your agents, I was repeatedly asked to explain my issue multiple times. I spoke to Princess, who put me on hold for over 30 minutes, only to inform me that I would be receiving a call from her supervisor, which I never did. I also spoke to Somekazi, who asked me to authenticate my details for the third time and explain my issue again. I waited on the line for more than 30 minutes without receiving any assistance. 5. Financial and Emotional Impact: I spent over 2 hours on the phone, using my own airtime, with no resolution to my issue. I have already paid for the reconnection fee, but I have yet to receive the service I paid for. This has caused significant inconvenience, emotional distress, and unnecessary financial cost. Given the lack of professionalism and the ongoing issues I have faced, I am requesting compensation for the following: • The R50 reconnection fee I was charged despite my payment date being confirmed for the 2nd of the month. • The airtime costs I incurred while spending over 2 hours on the phone with no resolution. I would appreciate it if you could resolve this matter promptly and provide the requested compensation. Thank you for your attention to this issue. I look forward to your immediate response and a resolution to my complaint. Sincerely, Hlekani
0 replies
17 months ago
WILROGAT FAT CAKE CITY ROODEPOORT COMPLAIN
Dear Fat cake city Wilrogat Ontdekkers road Roodepoort JHB I am writing to formally express my dissatisfaction with a recent experience at your Fat Cake City Wilrogat branch. On November 30, 2024, I purchased medium fat cakes for R97.95, which were substandard and poorly prepared. The fat cakes were sour, tasted of excessive yeast, and lacked sweetness. They were not edible, and I was highly disappointed. Florence cashier tasted them and she confirm it that is very bad is very sour Issues Faced: 1. The fat cakes were improperly made and tasted unpleasant. 2. I drove 5.8 km to return the product, totaling 24 km for a round trip, expecting to be compensated for the poor quality. 3. When I spoke to a cashier, Florence, I was told to wait for a response from either the store manager, Patrick, or Karim. 4. Patrick refused to refund the full amount of R97.95, offering only a refund for the fat cakes, even though I was seeking compensation for my time, travel, and the poor service provided. 5. Additionally, my 4-year-old son had a few bites of the fat cakes, and I am concerned about any potential health issues this may cause him. I feel that your store has failed to resolve this issue adequately, especially considering the inconvenience, travel costs, and the potential health risks involved. Furthermore, I was unable to contact your store prior to my visit, as my calls went unanswered, and I could not find contact details on the slip. What I Expect: • A full refund of R97.95 as compensation for the poor product quality and my time, travel, and petrol costs. • An explanation as to why I was not properly assisted, and why Karim did not address the complaint professionally, especially as he was not present to resolve the issue. • Improvement in your customer service and the inclusion of contact information on receipts for future issues. The Store manager Karim’s behavior disturb me . it looks like he doesn’t really care much about customers If this matter is not resolved promptly, I will be forced to escalate my complaint to higher authorities I look forward to your swift response and resolution. Sincerely, Hlekani 0780351051
0 replies
20 months ago
Jeffrey we buy cars Midstream did the most amazing job ever
Jeffrey we buy cars Midstream did the most amazing job ever. Thank you
53 replies
23 months ago
GAME SHOP BAD SERVICE /*****
Good day 2 years ago i had an account with game shop including accidental cover which i manage to settle all outstanding money in 2023. after closing it down i was told the accidental cover didn't close due to is separate account which i also manage to pay the outstanding and request my card to be closed until further noticed. i closed it down due to ***** that happen in my account and game was aware of it but they didn't explain exactly what happen. This year around March i went to game to reopen my account which i was told i cant open because my account is not really closed they need to close it down. i gave them time to close the account again and on the 20/05/2024 i called game call Centre to reapply for a new card to my surprised they told me my application is declined due to my accidental cover is on arrears. i send and email to them to find out exactly what is happening because according to what i know everything is paid out and closed nothing is outstanding i also received a settlement letter. also, what i know is that when a policy cover is outstanding automatically account gets cancelled not to be handed over. i really don't understand exactly what is happening with my name at game. im afraid this might ruined my credit score in future. no one is giving me clear answer. no response of email or telephone. my account was never on arrears or skipping a month without paying. can someone please explain to me what is happening with my name at Game store. this is not professional at all
53 replies
28 months ago
nightmare car tracker Matrix
Good day i wrote a complain last year October regarding poor service from Matrix they called me back saying they will resolve my case but to my surprise no one is calling me back and resolve it what they are doing they are still taking money to my account without my concern using different reference number to my bank and now they want to hand me over for a vehicle that i don't even know. they do not want to cancel this account. Kind regards Hlekani 0780351051
128 replies
30 months ago
Extremely worse service ever
After sending my complain to telematics hoping they will fix their problem i only received 1 call from innocentia agent and she said she will come back to me even today i haven't received any communication from them. that they did they send me the same statement with the same error. i don't know what else to do with this company. their service is the worse i will never ever recommend this to anyone including my worst enemy kind regard, Hlekani
131 replies
31 months ago
Nighmare service
around July 2023 I app**** for tracker to be installed for my 2 vehicles with this company called Mix Telematics i didn't know that i applying for stress. they came and installed both my vehicles to my house .after a month, their battery was dead i couldn't see the movement of my car on the app. location was saying Limpopo province while my car was around Gauteng. i called them to look at it ASAP which it was a mission for them to fix . it took them more than 2 weeks to come and fix their tracker in a mean time i was paying my contributions meaning my car was not save for that time. i was not happy with their service. i ignored it thinking is a mistake it wont happen again. on the 25th of August they send me a welcome pack for a car that i do not know (JH03TXGP). including all the confidential confirmation for that car, engine number, vehicle module personal residential address for the car. i was surprise to see that information on my account including App. i told them to remove the vehicle under my name and someone personal information is against POPIA ACT or else i will have no choice than to cancel the contract. after making few calls and several emails they confirm telephonically that they will remove it under my name. on the 25th of September they deducted my bill for 3 cars and triple the money that we did not agreed. i send them and email to tell them to cancel the contract because they bridged their contract with me. they stole money to my account and when i tried calling them they pick up the phone either put me on hold for more than 1 hour or they promise to call me back which they don't call back or they drop the phone. last call i made after being drained it was on the 29/09/2023 i spoke to Gugu which she drop the line also Simpiwe Zulu who put my call on hold for more than 1 hours it looks like there's a lot going on in this company which is putting our lives in danger. after sending me someone's information i feel like i am not safe possibilities are someone also have my cars information including my movements as i can see from another client. service it extremely bad , they are *****ing money to my account and when i request for cancellation they want me to pay penalties. im cancelling because is their faults situation was beyond my control i cant be paying for penalties for their poor service Kind regards, Hlekani
131 replies
35 months ago
Chicken licken Westgate mall compliment
I will like to compliment one of the store managers by the name of Nano at Chicken Licken west gate mall Roodepoort. The way I I bought family full house but the meat was not tasty for my liking.I called the shop spoke to Nano but she didn't even take a min to understand because she knew about it already no denial or argument She really changed my complaint to compliment within a blink of an eye.she have all the management skills Keep up the good work Kind regards Hlekani
0 replies
36 months ago
unhappy customer
i have been a loyal customer to Telkom for more than 5 years but recently they are showing me flames they are ready to ruined my credit score first case they debited money before the right date which leads the account to bounce back and i was told i must pay interest of R202 second case they refuse to change my debit order date to month end as i was service notice to my previous work and the only pay date was month end by law thirdly i was hacked on my bank so i decided to switch my salary to a different bank i called them to give them my new banking details they refuse to change it they said it was be active for 3 month and i cant make manual payment on the 25th it must be 10 days before. i told them i will only have money on payday but to them they said i must go borrow money to make payment Telkom is the only service providers that have abused me emotionally while paying them. I am very unhappy with their service and it looks like they don't care.one agent told me apparently Telkom is business if they don't get money i will be liable for interest i have noticed they really don't care they cant even listen to customers need. i just want to cancel this contract ASAP Kind regards Hleketa Gaveni 0780351051
0 replies
Review Distribution
5 Star
3 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (80%)