Dyson (vacuum)SA Lacking/non responsive in after sale service.

I bought a Dyson cordless vacuum cleaner, VL11, a few years ago from a reputable dealer in Somerset West. When we required spares (Filter and the bucket) for the Dyson, the dealer immediately made the request on our behalf. It is now almost a year later and zero respons from the dealer. The dealer assured us that they made multiple requests for the spare parts (we not the only customers complaining) but no response from Dyson SA. I made personal contact with Dyson SA, never to be heard of again. It has come to my notice that I am not the only person battling with what appears to be a totally *********** SA Dyson representative. Dyson is a good product however the after sales service from the SA representative of the product lacks seriously. I will not support Dyson productes anymore.