Dyson customer service is atrocious

The dyson customer care does not care for customers who have been ripped of by their trusted resellers of dyson.

I bought a dyson unit off makro. The product on the makro site had the dyson branding, and sold as a dyson hd16. The invoice even says dyson hd16.

The unit is damaged a year later, when i sent it to dyson they refused to fix it because they claim it is not original.

Dyson is also not willing to help with the investigation of this matter with makro and simply washing their hands of this.

According to makro, it was sold via a third party. Yet sold on their site. So as a truated reseller, they allow third parties to sell non original dyson products on their site.

I am furious with dyson because they are simply washing their hands off this. Not wven attempting to sort this issue out with makro.

This is what you get with the dyson product. This is the support you recieve when buying an expensive dyson product.

Absolutely appauled.

Rather take your business elsewhere. Dyson do not care about their customers, they only care about the money they can make off them.