Dyson South Africa - 2 Months Waiting for Warranty Repair with No Communication

I sent my Dyson V15 Submarine vacuum cleaner in for a warranty repair nearly two months ago. The machine is just over a year old and still fully under warranty. The issue was relatively minor. The filter was not being detected or sealing correctly.

Since submitting the vacuum for repair, I have received absolutely no communication from Dyson South Africa regarding the status of the repair. Two months without any update, feedback, or expected completion date is completely unacceptable.

For a premium product in this price range, one would reasonably expect a far higher level of customer service and support. At this point, the experience has been extremely disappointing.

Based on the lack of service and communication, I would strongly reconsider purchasing another Dyson product in the future. I would also advise other consumers to carefully consider the level of after sales support before investing in a Dyson appliance.

I would appreciate an urgent update from Dyson South Africa regarding the status of my repair and when I can expect my vacuum cleaner to be returned.