tabish
1.2|13 reviews
LC
Lerato C
1 reviews | Active since Member
08 Nov 2017, 12:55
Waiting for feedback from this company is a PAIN.
I have been trying to get my deposit back after I cancelled a purchase on 22 Aug 2017 . I have sent emails numerous times t. I've since been told that my request has been forwarded to finance department, its been 2 months that I've been waiting for feedback. when I call, I get a message that " my call cannot be taken at the moment". I mean how then to does one negotiate with the company and come to a settlement agreement if they do not respond to your emails and block your calls. Are you suggesting that I use platforms such as Hellopeter, claims court, magistrate court, hight court to actually communicate with you over my money ? It is clear you have very little regard for customers and effectively your growth as a company. I plead with senior management to assist me with this matter and lets settle the matter amicably please.
Helpful (0)
Replies (122)0
Replies (122)tabish's replyOfficial
14 Nov 2017, 07:54Hello
For some reason Hello Peter blocks your number so we can unfortunately not call you back. Would you please be so kind to leave your email in the contacts below or send us an email to customercare@eengineering.co.za with your contact details so we can assist you.
Thanks
E-Engineering
Best regards,
tabish's reply14 Nov 2017, 07:54
Official
Hello
For some reason Hello Peter blocks your number so we can unfortunately not call you back. Would you please be so kind to leave your email in the contacts below or send us an email to customercare@eengineering.co.za with your contact details so we can assist you.
Thanks
E-Engineering
Best regards,
LC
Lerato C's updateReviewer Update
14 Nov 2017, 09:55I have sent emails to legal@eengineering, pop@eengineering and now ********** I've even sent an email to ********** who telephonically promised I would be refunded between 6 and 7 November 2017, I am still waiting even today. From 22 August 2017 till today I'm still waiting for someone at eengineering to care enough to facilitate the payment of my refund. Someone to care enough to say we have aknowledged receipt of your email.
It is interesting that you have 3 different email addresses, for a company that sells renewable energy packages that cost above R100 000. I can only think you do not want to engage customers, hence the many email address, over and above the silence, when I call I automated voice messages saying "your call cannot be taken at moment". How then do I get hold of you and actually give you my contact details ?????????????????????????????????????????????????
I HAVE SENT AN EMAIL TO ********** title DEPOSIT REFUND. I HOPE YOU FIND and ACTUALLY RESPOND.
Kindly reply.
LC
Lerato C's update14 Nov 2017, 09:55
Reviewer Update
I have sent emails to legal@eengineering, pop@eengineering and now ********** I've even sent an email to ********** who telephonically promised I would be refunded between 6 and 7 November 2017, I am still waiting even today. From 22 August 2017 till today I'm still waiting for someone at eengineering to care enough to facilitate the payment of my refund. Someone to care enough to say we have aknowledged receipt of your email.
It is interesting that you have 3 different email addresses, for a company that sells renewable energy packages that cost above R100 000. I can only think you do not want to engage customers, hence the many email address, over and above the silence, when I call I automated voice messages saying "your call cannot be taken at moment". How then do I get hold of you and actually give you my contact details ?????????????????????????????????????????????????
I HAVE SENT AN EMAIL TO ********** title DEPOSIT REFUND. I HOPE YOU FIND and ACTUALLY RESPOND.
Kindly reply.