when is Siyakhokha allocating my funds sitting on their account to my account number 3310969722

when is Siyakhokha going to allocate my funds into my account and credit me for double debiting me and money i paid manually , i sent my bank statement however my account is not yet fixed and in arrears and they still adding interest . complained i called them send email to Gillian Koenraad no feedback to my emails no amount has been credit account number 3310969722