Pathetic Service from Ezee Group

Good Day,

I want to lodge a complaint against E-Zee group (PTY LTD) Electricians and Plumbers.

We called the bank on Friday to to report our electrical issue. The electricians arrived at 8pm and did a bypass and said they will come back the Saturday morning which they never did.

On Monday 8:45 the E-zee group office called to ask if we are home for the electrician to come and we said yes. The electrician arrived he looked at our box and said he is coming back now and left. The office called again and said the price for the replacement is R1350. They also mentioned the bank will pay 1 hour labour and call out fee and i must pray for the part they need to install. We told him we don't have the money now and he said okay we can call again. 10 minutes later we called back to say we will pay the money .The electrician came and did the installation, I saw the box and the price of the part is R425 but they charged me R1350 for it!!!!

I messaged the office and asked them why i had to pay so much and she called the electrician and asked him how the client saw the price and could hear him say 'oh ****' . Now they saying I must pay 20% extra because the guy had to come back take note I didn't tell him to go he looked at the box and went to buy the part. She then said the extra money is for the fuel to the hardware store the store is 2mins from my house.

I personally feel I was **********. If the part was R425 and I had to pay 20% which makes up of R510 then why did I have to pay R1350?

Speaking to 3 different people from this company and everyone is telling a different story

Number 1 : we charge extra 20% when the drive has to come back again

Number 2: we charge extra for the fuel to the hardware

Number 3: you had to pay for labour because they had to come back to do the job. They were here the Friday why didn't they finish it then?