EG
E-ZEE Group (Pty) Ltd
Unclaimed Business
EG
E-ZEE Group (Pty) Ltd
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About E-ZEE Group (Pty) Ltd
E-ZEE Group (Pty) Ltd has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked E-ZEE Group (Pty) Ltd across 10 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
WB
Wisani B
1 reviews | Active since Jan 2020
8 Dec 2025, 18:03
No show after confirmed appointment
My insurance booked them for electrical fault at my house today before 1pm. They sent me a confirmation text and that was the end of it. They promised to come and kept shifting the time. Last blow they said after 6pm and at 8pm still no show. Very unprofessional and unreliable.
Helpful (0)
|Replies (0)WB
Wisani B
1 reviews | Active since Jan 2020
8 Dec 2025, 18:03
No show after confirmed appointment
My insurance booked them for electrical fault at my house today before 1pm. They sent me a confirmation text and that was the end of it. They promised to come and kept shifting the time. Last blow they said after 6pm and at 8pm still no show. Very unprofessional and unreliable.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Nov 2025, 07:50
shocking
shocking service, plumbers replaced a geyser under warranty, then broke a pipe causing water to run down the wall, then flooded out the bathroom damaging carpet and parquet flooring still waiting for them to come assess damage and rectify it
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
11 Nov 2025, 07:50
shocking
shocking service, plumbers replaced a geyser under warranty, then broke a pipe causing water to run down the wall, then flooded out the bathroom damaging carpet and parquet flooring still waiting for them to come assess damage and rectify it
0
Replies (0)EG
Ernest G
1 reviews | Active since Jan 2020
27 Aug 2025, 12:00
Clear case of overcharging
The company came out to investigate an issue with my GeyserWise setup but were unable to diagnose the actual fault. Instead of troubleshooting properly, they simply quoted me for a full replacement of the main controller at an exorbitant price. I later had the issue resolved by a local plumber at only a third of the quoted amount. This proves that their recommendation to replace the entire controller was not only unnecessary but also a clear case of overcharging. This approach is unacceptable. I strongly suggest the company invest in proper GeyserWise fault-finding training. Quoting clients for a full replacement without accurate diagnosis is nothing short of exploitation. I have also reported this matter to my insurance provider.
Helpful (0)
|Replies (0)EG
Ernest G
1 reviews | Active since Jan 2020
27 Aug 2025, 12:00
Clear case of overcharging
The company came out to investigate an issue with my GeyserWise setup but were unable to diagnose the actual fault. Instead of troubleshooting properly, they simply quoted me for a full replacement of the main controller at an exorbitant price. I later had the issue resolved by a local plumber at only a third of the quoted amount. This proves that their recommendation to replace the entire controller was not only unnecessary but also a clear case of overcharging. This approach is unacceptable. I strongly suggest the company invest in proper GeyserWise fault-finding training. Quoting clients for a full replacement without accurate diagnosis is nothing short of exploitation. I have also reported this matter to my insurance provider.
0
Replies (0)EN
Elizabeth N
1 reviews | Active since Jan 2020
8 Oct 2024, 09:03
horrific customer service
eeze group, they dont return calls, they dont care about there clients. you call the person is on a call will call you back, you call again they in a meeting you call again they place you on hold for 30 minutes until they disconnect your call. horrific.
Helpful (0)
|Replies (0)EN
Elizabeth N
1 reviews | Active since Jan 2020
8 Oct 2024, 09:03
horrific customer service
eeze group, they dont return calls, they dont care about there clients. you call the person is on a call will call you back, you call again they in a meeting you call again they place you on hold for 30 minutes until they disconnect your call. horrific.
0
Replies (0)mL
mark L
1 reviews | Active since Jan 2020
20 May 2024, 18:44
excellent service
A big thank you to the Ezee Group for they excellent service, call center updated me consistently, my geyser was replaced same day as they were fully equipped , thank you Luke and Ian for your excellent service and expertises
Helpful (0)
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mark L
1 reviews | Active since Jan 2020
20 May 2024, 18:44
excellent service
A big thank you to the Ezee Group for they excellent service, call center updated me consistently, my geyser was replaced same day as they were fully equipped , thank you Luke and Ian for your excellent service and expertises
0
Replies (0)AM
Anziske M
1 reviews | Active since Jan 2020
20 May 2024, 14:22
Pathetic Service from Ezee Group
Good Day, I want to lodge a complaint against E-Zee group (PTY LTD) Electricians and Plumbers. We called the bank on Friday to to report our electrical issue. The electricians arrived at 8pm and did a bypass and said they will come back the Saturday morning which they never did. On Monday 8:45 the E-zee group office called to ask if we are home for the electrician to come and we said yes. The electrician arrived he looked at our box and said he is coming back now and left. The office called again and said the price for the replacement is R1350. They also mentioned the bank will pay 1 hour labour and call out fee and i must pray for the part they need to install. We told him we don't have the money now and he said okay we can call again. 10 minutes later we called back to say we will pay the money .The electrician came and did the installation, I saw the box and the price of the part is R425 but they charged me R1350 for it!!!! I messaged the office and asked them why i had to pay so much and she called the electrician and asked him how the client saw the price and could hear him say 'oh ****' . Now they saying I must pay 20% extra because the guy had to come back take note I didn't tell him to go he looked at the box and went to buy the part. She then said the extra money is for the fuel to the hardware store the store is 2mins from my house. I personally feel I was **********. If the part was R425 and I had to pay 20% which makes up of R510 then why did I have to pay R1350? Speaking to 3 different people from this company and everyone is telling a different story Number 1 : we charge extra 20% when the drive has to come back again Number 2: we charge extra for the fuel to the hardware Number 3: you had to pay for labour because they had to come back to do the job. They were here the Friday why didn't they finish it then?
Helpful (0)
|Replies (0)AM
Anziske M
1 reviews | Active since Jan 2020
20 May 2024, 14:22
Pathetic Service from Ezee Group
Good Day, I want to lodge a complaint against E-Zee group (PTY LTD) Electricians and Plumbers. We called the bank on Friday to to report our electrical issue. The electricians arrived at 8pm and did a bypass and said they will come back the Saturday morning which they never did. On Monday 8:45 the E-zee group office called to ask if we are home for the electrician to come and we said yes. The electrician arrived he looked at our box and said he is coming back now and left. The office called again and said the price for the replacement is R1350. They also mentioned the bank will pay 1 hour labour and call out fee and i must pray for the part they need to install. We told him we don't have the money now and he said okay we can call again. 10 minutes later we called back to say we will pay the money .The electrician came and did the installation, I saw the box and the price of the part is R425 but they charged me R1350 for it!!!! I messaged the office and asked them why i had to pay so much and she called the electrician and asked him how the client saw the price and could hear him say 'oh ****' . Now they saying I must pay 20% extra because the guy had to come back take note I didn't tell him to go he looked at the box and went to buy the part. She then said the extra money is for the fuel to the hardware store the store is 2mins from my house. I personally feel I was **********. If the part was R425 and I had to pay 20% which makes up of R510 then why did I have to pay R1350? Speaking to 3 different people from this company and everyone is telling a different story Number 1 : we charge extra 20% when the drive has to come back again Number 2: we charge extra for the fuel to the hardware Number 3: you had to pay for labour because they had to come back to do the job. They were here the Friday why didn't they finish it then?
0
Replies (0)MPL
Mr. Patrick Lancaster
1 reviews | Active since Jan 2020
4 Aug 2023, 08:26
Plumbing
Worst service delivery ever. Full of excuses !!
Helpful (0)
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Mr. Patrick Lancaster
1 reviews | Active since Jan 2020
4 Aug 2023, 08:26
Plumbing
Worst service delivery ever. Full of excuses !!
0
Replies (0)