Dishonest, Money hungry Ford Dealership

Hi Humphrey/Pieter

I trust this mail finds you well.

Please see attached costs I had to incur when trying to remove my spare wheel. The wheel nut on my spare wheel did not match the key that came with the car and opens the wheel nut on my tyres.

This happened in peak traffic in Midrand on Friday the 11th of August at 15:30.

Thankfully my friend was in the area and could come and assist me to get my car to their house with the flat wheel.

I find this unprofessional from Ford. What if I had a flat on the road to Port Elizabeth or East London for work, which happens yearly? I would never have been able to remove my spare wheel.

Sean from King of Threads was referred to me by Ford Midrand. I called him and he said he can assist, that he does a lot of work for your branch. He also confirmed that the key should fit both the wheels and the spare wheel and that a different nut was put on the spare tyre on the back. He sent someone out 3 hours later and he broke off the nut. See all pictures attached.

I require a response from Ford By Monday the 28th on how you will rectify this issue and how you will reimburse me for the costs incurred.

This is what happened to me with a second car bought from them. The first one was traded in after noise from the wheels that they could not fix in a year and 27 trips to the service center. They are ignoring clients and am not responding to me regarding my expenses incurred due to their sloppiness. I will continue posting these until I am reimbursed. They only care about you when you purchase a car, after that you are nothing to them.