Unsure travelling conditions

Very disappointed with Intercity Express / Eagle Liner service on Bus 7007 (Durban to Vereeniging, 08:10).

The bus arrived late with no explanation. We were delayed in Pietermaritzburg due to poor boarding management. In Heidelberg, we were forced to transfer to an overloaded minibus with all our luggage.

We are a family of eight, including a preschool child who had to sit on a stranger’s lap due to overcrowding. Completely unsafe and unacceptable.

We paid for comfort and safety — we got chaos and risk instead. A refund has been formally requested in terms of the Consumer Protection Act and will be escalated to the National Consumer Commission if not resolved urgently.

Angelina Mo***eng