Eagle Liner Reviews | 1.6 TrustIndex | Hellopeter

Eagle Liner Reviews | 1.6 TrustIndex | Hellopeter

Review Distribution

1.1|106 Reviews

Jul '25 - Jun '26

Frequently Asked Questions About Eagle Liner

What do customers say about Eagle Liner?

Based on recent customer reviews, Eagle Liner is experiencing severe and widespread service failures across nearly every dimension of its operation. Customers consistently report unreliable departures, deceptive booking practices, refunds withheld for months, rude staff, unsafe and dirty vehicles, and a near total absence of communication when things go wrong. Positive experiences are rare exceptions rather than the norm.

What are the most common complaints about Eagle Liner?

The most common complaint about Eagle Liner, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Pricing & Value. Refunds, Pricing & Value (0.6) is the most damaging issue. Customers report waiting months for refunds, being ignored on WhatsApp and email, double billing, overcharging at ticket offices, and outright refusal to refund cancelled or missed bookings. Many describe feeling financially exploited.

Recent reviews (106)

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Used this business recently? Share your experience to help others decide.

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Popular mentions

refund late bus no communication rude drivers dirty bus no toilet stranded overcharged helpful agent arrived safely

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1 reviews | Active since Jan 2020

26 May 2026, 13:06

Gatvol customer !

I purchased a bus ticket from Durban to Ermelo and the day before my trip the bus line cancelled my ticket and rebooked my ticket for the following day . This was done without my permission. They don’t know if I’m going for an emergency matter . I called Customer service they dropped the call on me twice . The 3rd time when I eventually got through I spoke to an agent called palesa and she advised she cannot answer any of my questions. I asked for her manager. The manager was all of a sudden in a meeting at 3pm . I am entitled for a full refund without any admin fee as I don’t know why my ticket was cancelled all I know is that Yolanda cancelled it with no note on the system as to why the ticket was cancelled. I will never use or recommend this bus line ever !!! They disgusting

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1 reviews | Active since Jan 2020

26 May 2026, 13:06

Gatvol customer !

I purchased a bus ticket from Durban to Ermelo and the day before my trip the bus line cancelled my ticket and rebooked my ticket for the following day . This was done without my permission. They don’t know if I’m going for an emergency matter . I called Customer service they dropped the call on me twice . The 3rd time when I eventually got through I spoke to an agent called palesa and she advised she cannot answer any of my questions. I asked for her manager. The manager was all of a sudden in a meeting at 3pm . I am entitled for a full refund without any admin fee as I don’t know why my ticket was cancelled all I know is that Yolanda cancelled it with no note on the system as to why the ticket was cancelled. I will never use or recommend this bus line ever !!! They disgusting

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1 reviews | Active since Jan 2020

22 May 2026, 08:29

Bad service

Eagle liner city express . This is the worst bus service ever . Arrived at Bosman at 5 bust was suppose to leave at 06h15 and it left 16h30. It took us to Park Station there we waited an hour. Left Park Station to a depot in Mayfair. We got offloaded to a small old bus with gear box problems. Then we got to the 1st Toll Gate, e tag didn't have money and the driver didn't have money to pay the toll gate. We arr going to Melmoth in the KZN from Pretoria. The driver is using our phones to call the company. It's been over an hour still stuck at the Toll Gate. NEVER EVER BOOK OR RECOMMEND INTERCITY EXPRESS bus services.

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1 reviews | Active since Jan 2020

22 May 2026, 08:29

Bad service

Eagle liner city express . This is the worst bus service ever . Arrived at Bosman at 5 bust was suppose to leave at 06h15 and it left 16h30. It took us to Park Station there we waited an hour. Left Park Station to a depot in Mayfair. We got offloaded to a small old bus with gear box problems. Then we got to the 1st Toll Gate, e tag didn't have money and the driver didn't have money to pay the toll gate. We arr going to Melmoth in the KZN from Pretoria. The driver is using our phones to call the company. It's been over an hour still stuck at the Toll Gate. NEVER EVER BOOK OR RECOMMEND INTERCITY EXPRESS bus services.

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1 reviews | Active since Jan 2020

12 May 2026, 19:47

The bus company ever

I am writing to express my extreme frustration and disappointment regarding the unacceptable service I received from Eagle Liner. Firstly, the bus I was booked on arrived approximately 6 hours late. This caused major inconvenience, unnecessary stress, exhaustion, and completely disrupted my travel plans. What makes this even more upsetting is the complete lack of proper communication and accountability during the delay. Passengers were left waiting for hours without clear updates or any meaningful assistance. Secondly, I have been trying to get my refund processed since 10 April, and to this day I am still struggling to receive my money. I have followed up repeatedly and have been patient for far longer than I should have had to be. It is honestly shocking that customers are expected to chase after money that is rightfully owed to them. The level of service I have experienced from Eagle Liner has been extremely disappointing and unprofessional. No customer should have to endure a 6-hour delay and then still fight for over a month to receive a refund. I would like immediate feedback regarding: 1. The status of my refund. 2. Why there has been such an unreasonable delay in processing it. 3. What Eagle Liner intends to do to resolve this matter urgently.

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1 reviews | Active since Jan 2020

12 May 2026, 19:47

The bus company ever

I am writing to express my extreme frustration and disappointment regarding the unacceptable service I received from Eagle Liner. Firstly, the bus I was booked on arrived approximately 6 hours late. This caused major inconvenience, unnecessary stress, exhaustion, and completely disrupted my travel plans. What makes this even more upsetting is the complete lack of proper communication and accountability during the delay. Passengers were left waiting for hours without clear updates or any meaningful assistance. Secondly, I have been trying to get my refund processed since 10 April, and to this day I am still struggling to receive my money. I have followed up repeatedly and have been patient for far longer than I should have had to be. It is honestly shocking that customers are expected to chase after money that is rightfully owed to them. The level of service I have experienced from Eagle Liner has been extremely disappointing and unprofessional. No customer should have to endure a 6-hour delay and then still fight for over a month to receive a refund. I would like immediate feedback regarding: 1. The status of my refund. 2. Why there has been such an unreasonable delay in processing it. 3. What Eagle Liner intends to do to resolve this matter urgently.

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1 reviews | Active since Jan 2020

7 May 2026, 10:49

Unhappy passenger

I recently used Eagle Liner Services and must say t their services was very poor. A lady at the East London office, Shoni, is the only competent and compassionate person I have dealt with. Please choose your bus services carefully. Rather pay more and get professional friendly service

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1 reviews | Active since Jan 2020

7 May 2026, 10:49

Unhappy passenger

I recently used Eagle Liner Services and must say t their services was very poor. A lady at the East London office, Shoni, is the only competent and compassionate person I have dealt with. Please choose your bus services carefully. Rather pay more and get professional friendly service

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1 reviews | Active since Jan 2020

30 Apr 2026, 18:49

Bad services

Bad services especially today our bus didn't have windows to open for fresh air, and driver didn't even bother to turn on the aircon.. We arrived at Harrismith then we were stopped by other passengers who needed space on the bus, but the bus was full so we had to arrive latest around 16:30 at bara instead we arrived 18:10.. Please fix the way you operate it's unprofessional

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1 reviews | Active since Jan 2020

30 Apr 2026, 18:49

Bad services

Bad services especially today our bus didn't have windows to open for fresh air, and driver didn't even bother to turn on the aircon.. We arrived at Harrismith then we were stopped by other passengers who needed space on the bus, but the bus was full so we had to arrive latest around 16:30 at bara instead we arrived 18:10.. Please fix the way you operate it's unprofessional

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1 reviews | Active since Jan 2020

25 Apr 2026, 06:30

Eagle liner buses from Johannesburg to Pietermaritzburg

It is very disturbing to book abus for a certain time only to be taken to the head office to exchange buses only to find out that the door for that bus is not work and they are doing maintenance with us in it infuriated. Now been waiting for an hour

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1 reviews | Active since Jan 2020

25 Apr 2026, 06:30

Eagle liner buses from Johannesburg to Pietermaritzburg

It is very disturbing to book abus for a certain time only to be taken to the head office to exchange buses only to find out that the door for that bus is not work and they are doing maintenance with us in it infuriated. Now been waiting for an hour

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1 reviews | Active since Jan 2020

25 Apr 2026, 00:35

The most terrible service

This is terrible service, I booked my son trio from Durban to Midrand bus at 18h45 he arrived in time got in bus then taken out of he was told his bus is 19h30, then when I. Petermarisburg he was changed to another bus. They are terrible and are late seems to have no system to over see over booking. My child is in danger and with other passengers. The bus will definitely not arrive in time at Jhb

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1 reviews | Active since Jan 2020

25 Apr 2026, 00:35

The most terrible service

This is terrible service, I booked my son trio from Durban to Midrand bus at 18h45 he arrived in time got in bus then taken out of he was told his bus is 19h30, then when I. Petermarisburg he was changed to another bus. They are terrible and are late seems to have no system to over see over booking. My child is in danger and with other passengers. The bus will definitely not arrive in time at Jhb

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1 reviews | Active since Jan 2020

24 Apr 2026, 11:54

Eagle Liner busses poor service in Limpopo that pause danger to life

I bought a ticket for the bus supposed to departure at 01:00. N1 Highway, North Bound Limpopo. I was there from 00:30 to 03:00 The bus never came.😭 I need my refund back R750,00. I had to travel mid night unnecessarily, I wanted a lot of money to reach there. I nearly lost my life in that weather condition standing outside. Eagle liner should stop this because it is contributing to the gender based violence when the female have to travel late for nothing

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1 reviews | Active since Jan 2020

24 Apr 2026, 11:54

Eagle Liner busses poor service in Limpopo that pause danger to life

I bought a ticket for the bus supposed to departure at 01:00. N1 Highway, North Bound Limpopo. I was there from 00:30 to 03:00 The bus never came.😭 I need my refund back R750,00. I had to travel mid night unnecessarily, I wanted a lot of money to reach there. I nearly lost my life in that weather condition standing outside. Eagle liner should stop this because it is contributing to the gender based violence when the female have to travel late for nothing

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