EL
Eagle Liner
Claimed Business
Business & Legal Services|1.1|103 Reviews (last 12 months)|This business does not respond to reviews
EL
Eagle Liner
Claimed Business
103 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Eagle Liner faces severe and systemic service failures across virtually every aspect of its operations. Customers consistently describe dangerous travel conditions, chronic refund failures, rude and unprofessional staff, buses that are dirty and mechanically unsafe, and a near-total breakdown in communication. The overwhelming majority of reviews express deep dissatisfaction, with almost no positive feedback evident.
Top Strengths:
- •Service Delivery & Quality: In extremely rare cases, passengers report arriving safely and on time. One reviewer praised the organisation for ensuring they boarded despite a late bus, showing occasional care.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#7
in Business Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|103 Reviews
May '25 - Apr '26
5(2%)
4(0%)
3(0%)
2(2%)
1(96%)
5(2%)
4(0%)
3(0%)
2(2%)
1(96%)
Recent reviews (103)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
VD
Valda D
1 reviews | Active since Jan 2020
12 Mar 2026, 17:29
Worst bus service in SA
The worst bus service ever based on nonexistent delivery and lies. They tell you that the bus will arrive in 15 minutes when they know full well theyve had a breakdown. Then they say its arrived but theres n sign pf the bus. When i requested to cancel the ticket i was told more lies. First i had to call the call centre myself to cancel. The story then changed to i would not reciev a reund as i refused to get on the bus which i was supposed to board at 8h40am but the bus only arrived after 10am. They treat you as if you not paying for the ticket. No consideration for customers. We were treated as if we would have to get on the bus because we desperate. What bad treatment of customers. An old lady who was also waiting for the bus told us this had happened repeatedly on previous occasions when she travelled with this excuse for a bus service. i hope that they discontinue their shoddy service very soon !!
Helpful (0)
|Replies (0)VD
Valda D
1 reviews | Active since Jan 2020
12 Mar 2026, 17:29
Worst bus service in SA
The worst bus service ever based on nonexistent delivery and lies. They tell you that the bus will arrive in 15 minutes when they know full well theyve had a breakdown. Then they say its arrived but theres n sign pf the bus. When i requested to cancel the ticket i was told more lies. First i had to call the call centre myself to cancel. The story then changed to i would not reciev a reund as i refused to get on the bus which i was supposed to board at 8h40am but the bus only arrived after 10am. They treat you as if you not paying for the ticket. No consideration for customers. We were treated as if we would have to get on the bus because we desperate. What bad treatment of customers. An old lady who was also waiting for the bus told us this had happened repeatedly on previous occasions when she travelled with this excuse for a bus service. i hope that they discontinue their shoddy service very soon !!
0
Replies (0)JP
Johanna P
1 reviews | Active since Jan 2020
11 Mar 2026, 07:05
EAGLE LINER DONT WANT TO PAY MY REFUND. ****
This company is completely useless, they do not care for their customers. I filed for a refund on the 26th January, and since then i have been calling them, asking if they have processed the refund or have any feedback regarding my request, but they literally don't cate because they would put my line on mute and drop the call, on the 11/03/2026 they said the refund is still not processed. they literally want me to give up on my money. Their manager is never available to assist with this issues, its has been over 90 days now, this is violation of consumer rights. NEVER EVER BOOK THEIR SERVICES.
Helpful (0)
|Replies (0)JP
Johanna P
1 reviews | Active since Jan 2020
11 Mar 2026, 07:05
EAGLE LINER DONT WANT TO PAY MY REFUND. ****
This company is completely useless, they do not care for their customers. I filed for a refund on the 26th January, and since then i have been calling them, asking if they have processed the refund or have any feedback regarding my request, but they literally don't cate because they would put my line on mute and drop the call, on the 11/03/2026 they said the refund is still not processed. they literally want me to give up on my money. Their manager is never available to assist with this issues, its has been over 90 days now, this is violation of consumer rights. NEVER EVER BOOK THEIR SERVICES.
0
Replies (0)DM
MM
Matjhitje M
1 reviews | Active since Jan 2020
7 Mar 2026, 13:07
****za shop!!!
A business ran like a ****za shop. Displayed pure unprofessionalism since first encounter. I have requested a refund around end of November 2025, if you can see this it means I haven't been paid. How can organisation possibly have backlog of 4 months payments.
Helpful (0)
|Replies (0)MM
Matjhitje M
1 reviews | Active since Jan 2020
7 Mar 2026, 13:07
****za shop!!!
A business ran like a ****za shop. Displayed pure unprofessionalism since first encounter. I have requested a refund around end of November 2025, if you can see this it means I haven't been paid. How can organisation possibly have backlog of 4 months payments.
0
Replies (0)LG
Lulamile G
1 reviews | Active since Jan 2020
5 Mar 2026, 19:43
Overloading passengers. Standing passengers on the bus
The bus overloads passengers. Eagle liner from Pretoria to Durban, 07:00pm 5 March 2026. Creating unsafe conditions for passengers just for profits.
Helpful (0)
|Replies (0)LG
Lulamile G
1 reviews | Active since Jan 2020
5 Mar 2026, 19:43
Overloading passengers. Standing passengers on the bus
The bus overloads passengers. Eagle liner from Pretoria to Durban, 07:00pm 5 March 2026. Creating unsafe conditions for passengers just for profits.
0
Replies (0)MS
Mlungisi S
1 reviews | Active since Jan 2020
5 Mar 2026, 17:57
Double billed
I'm extremely disappointed with Eagle Liner's service. I booked a ticket from Germiston to Durban Station on Feb 25, 2026, and paid R340 via card. Shockingly, they deducted the same amount again on Feb 27 without my consent. I provided proof of double billing when they asked, but they've ignored my emails since. Not impressed with their customer service. Won't be using them again.😡😡😡
Helpful (0)
|Replies (0)MS
Mlungisi S
1 reviews | Active since Jan 2020
5 Mar 2026, 17:57
Double billed
I'm extremely disappointed with Eagle Liner's service. I booked a ticket from Germiston to Durban Station on Feb 25, 2026, and paid R340 via card. Shockingly, they deducted the same amount again on Feb 27 without my consent. I provided proof of double billing when they asked, but they've ignored my emails since. Not impressed with their customer service. Won't be using them again.😡😡😡
0
Replies (0)AM
Angelina M
1 reviews | Active since Jan 2020
4 Mar 2026, 10:21
Unsure travelling conditions
Very disappointed with Intercity Express / Eagle Liner service on Bus 7007 (Durban to Vereeniging, 08:10). The bus arrived late with no explanation. We were delayed in Pietermaritzburg due to poor boarding management. In Heidelberg, we were forced to transfer to an overloaded minibus with all our luggage. We are a family of eight, including a preschool child who had to sit on a stranger’s lap due to overcrowding. Completely unsafe and unacceptable. We paid for comfort and safety — we got chaos and risk instead. A refund has been formally requested in terms of the Consumer Protection Act and will be escalated to the National Consumer Commission if not resolved urgently. Angelina Mo***eng
Helpful (0)
|Replies (0)AM
Angelina M
1 reviews | Active since Jan 2020
4 Mar 2026, 10:21
Unsure travelling conditions
Very disappointed with Intercity Express / Eagle Liner service on Bus 7007 (Durban to Vereeniging, 08:10). The bus arrived late with no explanation. We were delayed in Pietermaritzburg due to poor boarding management. In Heidelberg, we were forced to transfer to an overloaded minibus with all our luggage. We are a family of eight, including a preschool child who had to sit on a stranger’s lap due to overcrowding. Completely unsafe and unacceptable. We paid for comfort and safety — we got chaos and risk instead. A refund has been formally requested in terms of the Consumer Protection Act and will be escalated to the National Consumer Commission if not resolved urgently. Angelina Mo***eng
0
Replies (0)UD