RJ
Raywyn J
Active since Aug 2016
4
Reviews
0
Industries
Reviews
4 reviews2 weeks ago
Gatvol customer !
I purchased a bus ticket from Durban to Ermelo and the day before my trip the bus line cancelled my ticket and rebooked my ticket for the following day . This was done without my permission. They don’t know if I’m going for an emergency matter . I called Customer service they dropped the call on me twice . The 3rd time when I eventually got through I spoke to an agent called palesa and she advised she cannot answer any of my questions. I asked for her manager. The manager was all of a sudden in a meeting at 3pm . I am entitled for a full refund without any admin fee as I don’t know why my ticket was cancelled all I know is that Yolanda cancelled it with no note on the system as to why the ticket was cancelled. I will never use or recommend this bus line ever !!! They disgusting
0 replies
56 months ago
Angry
I received an email stating i applied for a loan. Which i didn't. I call the contact number and it stays on answer machine. The email then states it will go on my credit profile as an enquiry. I did not apply for anything this company supposed to dp verification because submitting an application.
0 replies
57 months ago
Furious
My mum is deceased, I'm not sure what arrangements she had with this debt collection company. I have informed their agent Yethu Mthembu on countless occasions that my mother is deceased and I'm unemployed due to covid-19. However i have sent my Mums ID and Dead certificate on many occasions. This agent was rude no customer service skills what so ever. Or even manners. I know as a former collections agent you have to show empathy to customers. This is disgusting.
0 replies
Review Distribution
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2 Star
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1 Star
4 (100%)