Worst bus service in SA

The worst bus service ever based on nonexistent delivery and lies. They tell you that the bus will arrive in 15 minutes when they know full well theyve had a breakdown. Then they say its arrived but theres n sign pf the bus. When i requested to cancel the ticket i was told more lies. First i had to call the call centre myself to cancel. The story then changed to i would not reciev a reund as i refused to get on the bus which i was supposed to board at 8h40am but the bus only arrived after 10am. They treat you as if you not paying for the ticket. No consideration for customers. We were treated as if we would have to get on the bus because we desperate. What bad treatment of customers. An old lady who was also waiting for the bus told us this had happened repeatedly on previous occasions when she travelled with this excuse for a bus service. i hope that they discontinue their shoddy service very soon !!