Dropping calls on clients and shouting at them unnecessarily

Good day

I have been dealing with one of your agents to get my warranty extended. I was rushed into making a payment, signing documentation and applying for the application to avoid cut off.

I did everything as required on my side and the agent did not clarify until a phone call now 27/03/2024 at 10:23 from 011 531 3035 that I need to wait a month in order to know if I am in fact covered or not.

Should I have had this information, I could have approached a company that provides an immediate approval so that I do not have the negative effect of having a lapse in cover. I do hope that this does not impact me if the cover is rejected.

I would like to request a copy of the phone call with this agent as she handles it disgustingly. Raising her voice at me, getting worked up and demanding that she has been forthcoming with the information. The more I requested that she speak to me decently as her client and calm down, the more disrespectful she became.

She ended the call with dropping the call on me as I was saying goodbye and wishing her a good day.

Highly unimpressed with this level of service.