Earthchild
2.3|87 reviews
LN
Lufuno N
1 reviews | Active since Member
07 Apr 2025, 22:21
Horrible service
To whom it may concern
I would like assistance with logging a complainant about the service I am receiving at Earth child Mall of the south.
I have a 4 month old baby. Somewhere in March her father bought her some cute outfits (3 to 6 months) from Earth child The Glen Mall. I was away because of work and unfortunately couldn't fit the child those clothes " inside your shop" as per sales rep at Mall of the South.
When I return home, some of the clothes has been exchange and some already worn but there was this one dress that she didn't wear. I tried to put the dress on her and it was small. I guess to my bad the baby vomited a bit on the dress and I tried to wiped it out.
Tuesday last week (1 April 2025) immediately after I saw that the dress is small, I returned it at Earth child Mall of the south. I got there and explained what happened, the lady who worked there said they can't take any decisions and must wait for the store manager to come, assess the dress and will give me feedback the following day.
Come Wednesday, no feedback (mind you, I left the dress at their store) Thursday still no feedback, then later I CALLED the store to check for an update. The lady( I think her name is Ayanda) with an attitude said "we said we will call you with an update" though I waited 2 days with no update I said fine.
Monday late around 18:40 Ayanda called to update me that the manager still has not yet arrived to inspect or assess the dress, she sent him/her an email to brief her/him about my situation (bear in mind that this girl is giving "the irritating customer" attitude) coz I requested for an update. The manager said as per "RECEIPT" at the back, clothes must be returned at the same state they left the store (NOT WORN AT ALL).
My question to her was: do you have a fitting rooms for babies in your stores so that next time I know that when we like something at your store the baby must fit before leaving the store. My daughter is 4 months old and the clothes her dad bought is 3 to 6 months old which unfortunately is small cut for her. The lady shout over the phone that she is representing her company and that is their terms and conditions, also I must wait until Friday when the store manager come cause he/she is currently busy.
I am VERY disappointed with this service to be honest. The dress is R500 and thats the money we must waste just because of the stain my poor little baby did while fitting the dress.
I am sorry to say this, I was a fan of Earth Child and always recommend it but it seems as if now you just lost a customer. Maybe 1 customer is not train smash for you. All the best with the customer service at Earth child Mall of the South
Not a happy customer at all Lufuno Savhasa
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Replies (58)LN
Lufuno N's updateReviewer Update
10 Apr 2025, 13:02A week and 2 days later after I drop off the garment at Earth child Mall of the South. The manager Siveshan Moodaley called to advised that due to the child's vomit the garment is not on the condition that they can sell it again and unfortunately for me I must see myself with a garment that my child won't wear it at all.
I asked if it happened while I was in the shop (fitting a child in store and she vomit on it, was I going to pay for it though it's small) he couldn't answer, only stick on a story that is not on its original condition.
Earth child parents buy at your own risk 🤞
I asked if it happened while I was in the shop (fitting a child in store and she vomit on it, was I going to pay for it though it's small) he couldn't answer, only stick on a story that is not on its original condition.
Earth child parents buy at your own risk 🤞
LN
Lufuno N's update10 Apr 2025, 13:02
Reviewer Update
A week and 2 days later after I drop off the garment at Earth child Mall of the South. The manager Siveshan Moodaley called to advised that due to the child's vomit the garment is not on the condition that they can sell it again and unfortunately for me I must see myself with a garment that my child won't wear it at all.
I asked if it happened while I was in the shop (fitting a child in store and she vomit on it, was I going to pay for it though it's small) he couldn't answer, only stick on a story that is not on its original condition.
Earth child parents buy at your own risk 🤞
I asked if it happened while I was in the shop (fitting a child in store and she vomit on it, was I going to pay for it though it's small) he couldn't answer, only stick on a story that is not on its original condition.
Earth child parents buy at your own risk 🤞