Val de Sol complex administration: Claim

We had to replace a geyser during December 2014. Easeprop gave us the assurance that we could get a plumber to replace the geyser. Easeprop mentioned that their offices will not be open over the festive season and the claim will only be dealt with in January. After numerous calls, messages and e-mails and promises that they will get back to us, nothing has been forthcoming. Does it take nine months to resolve a claim?<br> <br> I requested a list of the Body Corporate and the trustees, the lady in question said that she will have to get permission to e-mail the details. I am still waiting.