MS
Martina S
Active since Sep 2015
5
Reviews
0
Industries
Reviews
5 reviews51 months ago
Game Store: Menlyn Park Centre - Service!!
I visited the store on 1st of February 2022. I knew exactly what I was looking for, and went straight to the Appliance Department. No floor assistant was available. I asked an assistant in another aisle, but he mentioned that he does not work in the department and therefore could not assist. I stood around for at least 10 minutes. I saw an employee approach the Appliance department and asked her if she knew who can assist, she went to the in store intercom and announced for a floor assistant, but to no avail. The employees on the floor were either talking to each other or looking at their cell phones. I then went to the payment counter and asked to speak to the manager. No one answered the phone. I went back to the Appliance Department, again no one was there to offer assistance. Another employee told me I could not purchase a stove because there was no floor assistant to help. Then a gentleman (employee) came from the procurement at the back and asked in a very rude manner if he can help. I said I am interested in buying a stove. Needless to say, his unprofessional, unfriendly and negative attitude was not conductive to excellent customer service and was not reflected as part of your "Ethical code of Conduct". After my experience I decided to not purchase the stove and never to support or recommend the store to anyone. I do hope that this concern will be followed up!!
0 replies
129 months ago
New house query
Kobus and Swannie immediately made an appointment to address the problem. It is with great emphasis that the mistake was from our own ignorance and not their workmanship. They were kind enough to advise how to address the problem. I would like to take this opportunity to apologize for giving the wrong idea concerning their workmanship. It was not my intention to attack them or their work. I will and still do give reference when new homeowners want to build. I do hope they will accept my apology.
0 replies
129 months ago
Mossel Bay - New house query
Our house was built by Kobus van Vuuren cc, and Swannie (P) Swanepoel from Ancre Structural &
0 replies
129 months ago
Val de Sol complex: Administration of a claim
After I submitted my complaint to the Hellopeter I again contacted @easeprop. Jackie, the portfolio assistant, patiently listened to my frustration regarding the handling of the claim. She promised to give feedback before the end of the day which she did. Within days the claim was finalised. She deserves a compliment by the effective way in which she handled the query. She had a positive attitude, was efficient and delivered excellent customer service. Jackie, thank you!
0 replies
129 months ago
Val de Sol complex administration: Claim
We had to replace a geyser during December 2014. Easeprop gave us the assurance that we could get a plumber to replace the geyser. Easeprop mentioned that their offices will not be open over the festive season and the claim will only be dealt with in January. After numerous calls, messages and e-mails and promises that they will get back to us, nothing has been forthcoming. Does it take nine months to resolve a claim?<br> <br> I requested a list of the Body Corporate and the trustees, the lady in question said that she will have to get permission to e-mail the details. I am still waiting.
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Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (40%)
1 Star
1 (20%)