E8
Easi 8 Holding
Unclaimed Business
E8
Easi 8 Holding
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
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Ranking
#13
in Entertainment & Gaming
NPS Score
0
Recommended: Unlikely
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Ian B
1 reviews | Active since Jan 2020
16 Nov 2020, 08:29
Bad service
Easi 8 Holding has the worst service ever. I first tried to get a quotation from a sales person to assist me on the 29th of October, but with no luck. I phoned back on the 2nd of November again and then only got a quotation from a sales person named Trevor. Don't have the name of the first sales person. After I got the quotation and payment was made, I followed up again on the 4th of November and they said that it will be delivered on the afternoon of the 4th. We were waiting and nobody pitched. I called them on the afternoon of the 4th and they said that the delivery guys were busy and that he will come first thing the morning of the 5th . I called them around about 11:00 on the 5th and then they said they wil be there round about 13:30, they only pitched there around about 15:30, where they promised me that it will be first thing in the morning. When the table top was delivered, it was scratched on the sides. The driver said that he will be back first thing in the morning to replace the beadinga on the side that was scratched. I thought that I will leave them and see how long they will take to come and fix it if I don't call them. Eventually it cost me to phone them on the 11th of November to follow up with them. They promised me that afternoon around about 13:30, I phoned back 3 times that day to see where thay were, but it was only promises. I phoned back on the 12th around about 10:00 again and then around about 15:00 again to see ehere the beadings were that needed to be replaced. Then it was promised that it will be on the morning of the 13th. They eventually pitched there around about 11:30 on the 13th and then they only brought one side, after we told them that 2 sides was damaged. I phoned back on the 13th at about 11:30 to ask them why they only send just one side. When I told Trevor about the scratched side in the beginning on the 5th, he told me that he will send all 4 sides to be replaced to be on the safe side. Again, only promises. I phoned back at 12:30 again on the 13th, because Trovor told me that he will phone me back just now, so after an hour I phoned back to see why he didn't phone me back yet. Then after I performed to wake them up, he phoned me back and told me that he is going to talk to the driver's superviser because apparantly, he gave him the whole set to be replaced and that he promised me to get back to me just now. Well, as it goes, the 13th came and is long gone, because I phoned them back on the 16th again to see what is going on. Then I told the reception that I want to speak to the manager or the owner. She told me that the manager is off sick and the owner didn't come in yet. When I started to get upset and insisted to talk to the owner, then her story changed and said that I must first tell her what the problem is and who the sales person is, because she first need to explain it to the owner before she can transfer me. I didn't want to tell her my story and who the person is, because it seems like thy all try to cover and help each other in a situation like this. She actually insisted to tranafer me through to Trevor and I just feel like I will waist my time like all the other about 30 times I spoke to him. She eventually told me that the owner is in a meeting and that she must transfer me to someone else. I will never recommend easi8 holding to anybody, their service is bad, first I struggle to get a quotation for nearly a week and then after they got paid, you are just a number that don't exist.
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Ian B
1 reviews | Active since Jan 2020
16 Nov 2020, 08:29
Bad service
Easi 8 Holding has the worst service ever. I first tried to get a quotation from a sales person to assist me on the 29th of October, but with no luck. I phoned back on the 2nd of November again and then only got a quotation from a sales person named Trevor. Don't have the name of the first sales person. After I got the quotation and payment was made, I followed up again on the 4th of November and they said that it will be delivered on the afternoon of the 4th. We were waiting and nobody pitched. I called them on the afternoon of the 4th and they said that the delivery guys were busy and that he will come first thing the morning of the 5th . I called them around about 11:00 on the 5th and then they said they wil be there round about 13:30, they only pitched there around about 15:30, where they promised me that it will be first thing in the morning. When the table top was delivered, it was scratched on the sides. The driver said that he will be back first thing in the morning to replace the beadinga on the side that was scratched. I thought that I will leave them and see how long they will take to come and fix it if I don't call them. Eventually it cost me to phone them on the 11th of November to follow up with them. They promised me that afternoon around about 13:30, I phoned back 3 times that day to see where thay were, but it was only promises. I phoned back on the 12th around about 10:00 again and then around about 15:00 again to see ehere the beadings were that needed to be replaced. Then it was promised that it will be on the morning of the 13th. They eventually pitched there around about 11:30 on the 13th and then they only brought one side, after we told them that 2 sides was damaged. I phoned back on the 13th at about 11:30 to ask them why they only send just one side. When I told Trevor about the scratched side in the beginning on the 5th, he told me that he will send all 4 sides to be replaced to be on the safe side. Again, only promises. I phoned back at 12:30 again on the 13th, because Trovor told me that he will phone me back just now, so after an hour I phoned back to see why he didn't phone me back yet. Then after I performed to wake them up, he phoned me back and told me that he is going to talk to the driver's superviser because apparantly, he gave him the whole set to be replaced and that he promised me to get back to me just now. Well, as it goes, the 13th came and is long gone, because I phoned them back on the 16th again to see what is going on. Then I told the reception that I want to speak to the manager or the owner. She told me that the manager is off sick and the owner didn't come in yet. When I started to get upset and insisted to talk to the owner, then her story changed and said that I must first tell her what the problem is and who the sales person is, because she first need to explain it to the owner before she can transfer me. I didn't want to tell her my story and who the person is, because it seems like thy all try to cover and help each other in a situation like this. She actually insisted to tranafer me through to Trevor and I just feel like I will waist my time like all the other about 30 times I spoke to him. She eventually told me that the owner is in a meeting and that she must transfer me to someone else. I will never recommend easi8 holding to anybody, their service is bad, first I struggle to get a quotation for nearly a week and then after they got paid, you are just a number that don't exist.
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