ID
Ian B
Active since Oct 2020
3
Reviews
0
Industries
Reviews
3 reviews26 months ago
Shocking service from Afrihost
I was on Level 7 and moved over to Afrihost a week ago. My line was off since a week ago and if you need some assistance, they take forever to come back to you. There is an activation on the line, that everytime you need to plag a divice on the line, then you need to activate the line all over again. As soon as you try to activaten then your line speed drops to about 27meg/s, instead of the 250meg that I pay for. As soon as you request the line activation, the you need to wait sometimes more than 6 hours to receive an activation OTP. You just don't get the OTP, you need to ask again the following morning. You can send it 20 times, you can forget about the OTP. If you try to get hold of them on Whatsapp, then they take forever to answer you. If they answer you, then it take forever to be assist, then the system wil send you this messages on whatsap like, "are you still there", or "I understand you may need a bit more time to get back to me. Once you're ready to continue this chat, please message us back and we'll do our best to assist you." This messages let it looks like you are taking your time to get back to them, but somewehre long the ranch, they taking there time to respons. I will never tell anybody to go to Afrihost. I will be to afraid that they will shout at mee for the bad service.
0 replies
66 months ago
Bad service
Easi 8 Holding has the worst service ever. I first tried to get a quotation from a sales person to assist me on the 29th of October, but with no luck. I phoned back on the 2nd of November again and then only got a quotation from a sales person named Trevor. Don't have the name of the first sales person. After I got the quotation and payment was made, I followed up again on the 4th of November and they said that it will be delivered on the afternoon of the 4th. We were waiting and nobody pitched. I called them on the afternoon of the 4th and they said that the delivery guys were busy and that he will come first thing the morning of the 5th . I called them around about 11:00 on the 5th and then they said they wil be there round about 13:30, they only pitched there around about 15:30, where they promised me that it will be first thing in the morning. When the table top was delivered, it was scratched on the sides. The driver said that he will be back first thing in the morning to replace the beadinga on the side that was scratched. I thought that I will leave them and see how long they will take to come and fix it if I don't call them. Eventually it cost me to phone them on the 11th of November to follow up with them. They promised me that afternoon around about 13:30, I phoned back 3 times that day to see where thay were, but it was only promises. I phoned back on the 12th around about 10:00 again and then around about 15:00 again to see ehere the beadings were that needed to be replaced. Then it was promised that it will be on the morning of the 13th. They eventually pitched there around about 11:30 on the 13th and then they only brought one side, after we told them that 2 sides was damaged. I phoned back on the 13th at about 11:30 to ask them why they only send just one side. When I told Trevor about the scratched side in the beginning on the 5th, he told me that he will send all 4 sides to be replaced to be on the safe side. Again, only promises. I phoned back at 12:30 again on the 13th, because Trovor told me that he will phone me back just now, so after an hour I phoned back to see why he didn't phone me back yet. Then after I performed to wake them up, he phoned me back and told me that he is going to talk to the driver's superviser because apparantly, he gave him the whole set to be replaced and that he promised me to get back to me just now. Well, as it goes, the 13th came and is long gone, because I phoned them back on the 16th again to see what is going on. Then I told the reception that I want to speak to the manager or the owner. She told me that the manager is off sick and the owner didn't come in yet. When I started to get upset and insisted to talk to the owner, then her story changed and said that I must first tell her what the problem is and who the sales person is, because she first need to explain it to the owner before she can transfer me. I didn't want to tell her my story and who the person is, because it seems like thy all try to cover and help each other in a situation like this. She actually insisted to tranafer me through to Trevor and I just feel like I will waist my time like all the other about 30 times I spoke to him. She eventually told me that the owner is in a meeting and that she must transfer me to someone else. I will never recommend easi8 holding to anybody, their service is bad, first I struggle to get a quotation for nearly a week and then after they got paid, you are just a number that don't exist.
0 replies
67 months ago
Very bad service from co-owner of Maestro Scratch and Dent
Johan Steenberg, the one owner of Maestro Scratch and dent treating his clients like rubbish. On the 15th of October 2020, I took my wife’s car back to them, because the previous time they fixed some dents on her car, they did a bad job and they admitted it and said that they will fix it. I asked him what it will cost to fix a strip on the back bumper, and he told me that it would take about one to two days and it will be R950. I said no, because it will take too long because we don’t have enough time since we want to trade the car in and want it back the same day. In the meantime, I spoke to his business partner and he was very nice. I asked him to check all the scratches for us and just polish it out and that they can send me and invoice, I will pay for it, then he said that I don’t need to worry, they will do it free of charge, maybe it was a way for them to say sorry about the bad job the previous time. The following morning, my wife took in the vehicle to do the repairs and she spoke to his partner about the bumper and told him if they can polish it out then it will be nice, but we can’t wait a day to get the vehicle back, because we traded the vehicle in for a 320i BMW that same day. They did what they needed to do and I took my wife to pick up the vehicle round about one o’clock. I went and tested myself for COVID that same afternoon because one of my friends told me that he is positive for COVID and that then I asked him his symptoms and mine and seemed to be the same as my friend and I decided to go for a test myself. I didn’t get out of my vehicle, just dropped my wife and left, because I didn’t feel very well. I went straight back home. My wife said that they handed over the keys and said, have a nice day. She got in the car and came home afterwards. We went to pick up the new car at about 16:00 and that was it. I got my results back on the morning of 17 October 2020 and contacted everybody I have been in contact with for the last week and I also contacted Johan Steenberg from Maestro Scratch and Dent to let him know that my results came back positive, because I gave him a handshake on the 15th when I was there. Just after that, he replied back that I owed him R950 for the back spoiler. I then replied and said “O ok, but I spoke to your partner about any costs, and there was nothing. According to my knowledge, it was just polished and that is why I didn’t ask any questions. Only then he came back and told me that it was spray-painted and that you could not polish matt silver. It is not that I am a professional spray painter and supposed to know all these things. Just a simple phone call would’ve taken care of any misunderstanding between us. He insinuated that I might needed the R950 more for my COVID treatment and that I must have a nice life. Then he said that R950 will not hurt him and that I must not ever use them again. Then he said that maybe it isn’t going well with us and that is the reason we needed to sell the car. How can it go bad with someone if you trade your car in for a more expensive one? Maybe his calculations don’t add up, you tell me how he came to that. Then he also told me that he will not give me any pity for the COVID, because some people deserved it. I didn’t tell him about it to get any pity out of him, I just told him, so that they must take care of themselves and be on the lookout for any COVID symptoms they may experience, because I came in contact with them. I shook their hands when we spoke about the repairs of the car. Everybody that knows me, know that I don’t take anything for granted and don’t expect anything for free. We tried to contact him several times to explain the misunderstanding but he refused to accept our calls. In my opinion, this is no way any reputable company should be treating their clients. In future he will no longer receive any recommendations from us as we sent many referrals his way in the past. Just to clarify, I have paid the R950 over to him after he told me to never call him again. I have proof of payment in my bank account. Just to say that all the other staff were very helpful and friendly. Their details are as follows, just to make sure you avoid making use of their services. Maestro Scratch and Dent 47 Venturi Crescent, Hennopspark, Centurion Co-Owner: Johan Steenberg (the one with no people skills)
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