MS
Maestro Scratch and Dent
Unclaimed Business
MS
Maestro Scratch and Dent
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Charlotte P
1 reviews | Active since Jan 2020
27 Jan 2022, 14:28
Absolutely terrible
They said they would have the vehicle repaired in 1 week. It took 2 weeks. We phoned up to 5 times a day. They stated that Damian would phone you back with feedback. They never phone back Never in my life again will I make use of their service. We had to hire a vehicle whilst we waited for our vehicles return, but since you get absolutely no feedback from them you continuously have to make urgent arrangements for vehicle hire, because when they tell you Friday, you must ask which month
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Charlotte P
1 reviews | Active since Jan 2020
27 Jan 2022, 14:28
Absolutely terrible
They said they would have the vehicle repaired in 1 week. It took 2 weeks. We phoned up to 5 times a day. They stated that Damian would phone you back with feedback. They never phone back Never in my life again will I make use of their service. We had to hire a vehicle whilst we waited for our vehicles return, but since you get absolutely no feedback from them you continuously have to make urgent arrangements for vehicle hire, because when they tell you Friday, you must ask which month
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Ian B
1 reviews | Active since Jan 2020
17 Oct 2020, 18:22
Very bad service from co-owner of Maestro Scratch and Dent
Johan Steenberg, the one owner of Maestro Scratch and dent treating his clients like rubbish. On the 15th of October 2020, I took my wife’s car back to them, because the previous time they fixed some dents on her car, they did a bad job and they admitted it and said that they will fix it. I asked him what it will cost to fix a strip on the back bumper, and he told me that it would take about one to two days and it will be R950. I said no, because it will take too long because we don’t have enough time since we want to trade the car in and want it back the same day. In the meantime, I spoke to his business partner and he was very nice. I asked him to check all the scratches for us and just polish it out and that they can send me and invoice, I will pay for it, then he said that I don’t need to worry, they will do it free of charge, maybe it was a way for them to say sorry about the bad job the previous time. The following morning, my wife took in the vehicle to do the repairs and she spoke to his partner about the bumper and told him if they can polish it out then it will be nice, but we can’t wait a day to get the vehicle back, because we traded the vehicle in for a 320i BMW that same day. They did what they needed to do and I took my wife to pick up the vehicle round about one o’clock. I went and tested myself for COVID that same afternoon because one of my friends told me that he is positive for COVID and that then I asked him his symptoms and mine and seemed to be the same as my friend and I decided to go for a test myself. I didn’t get out of my vehicle, just dropped my wife and left, because I didn’t feel very well. I went straight back home. My wife said that they handed over the keys and said, have a nice day. She got in the car and came home afterwards. We went to pick up the new car at about 16:00 and that was it. I got my results back on the morning of 17 October 2020 and contacted everybody I have been in contact with for the last week and I also contacted Johan Steenberg from Maestro Scratch and Dent to let him know that my results came back positive, because I gave him a handshake on the 15th when I was there. Just after that, he replied back that I owed him R950 for the back spoiler. I then replied and said “O ok, but I spoke to your partner about any costs, and there was nothing. According to my knowledge, it was just polished and that is why I didn’t ask any questions. Only then he came back and told me that it was spray-painted and that you could not polish matt silver. It is not that I am a professional spray painter and supposed to know all these things. Just a simple phone call would’ve taken care of any misunderstanding between us. He insinuated that I might needed the R950 more for my COVID treatment and that I must have a nice life. Then he said that R950 will not hurt him and that I must not ever use them again. Then he said that maybe it isn’t going well with us and that is the reason we needed to sell the car. How can it go bad with someone if you trade your car in for a more expensive one? Maybe his calculations don’t add up, you tell me how he came to that. Then he also told me that he will not give me any pity for the COVID, because some people deserved it. I didn’t tell him about it to get any pity out of him, I just told him, so that they must take care of themselves and be on the lookout for any COVID symptoms they may experience, because I came in contact with them. I shook their hands when we spoke about the repairs of the car. Everybody that knows me, know that I don’t take anything for granted and don’t expect anything for free. We tried to contact him several times to explain the misunderstanding but he refused to accept our calls. In my opinion, this is no way any reputable company should be treating their clients. In future he will no longer receive any recommendations from us as we sent many referrals his way in the past. Just to clarify, I have paid the R950 over to him after he told me to never call him again. I have proof of payment in my bank account. Just to say that all the other staff were very helpful and friendly. Their details are as follows, just to make sure you avoid making use of their services. Maestro Scratch and Dent 47 Venturi Crescent, Hennopspark, Centurion Co-Owner: Johan Steenberg (the one with no people skills)
Helpful (0)
|Replies (0)IB
Ian B
1 reviews | Active since Jan 2020
17 Oct 2020, 18:22
Very bad service from co-owner of Maestro Scratch and Dent
Johan Steenberg, the one owner of Maestro Scratch and dent treating his clients like rubbish. On the 15th of October 2020, I took my wife’s car back to them, because the previous time they fixed some dents on her car, they did a bad job and they admitted it and said that they will fix it. I asked him what it will cost to fix a strip on the back bumper, and he told me that it would take about one to two days and it will be R950. I said no, because it will take too long because we don’t have enough time since we want to trade the car in and want it back the same day. In the meantime, I spoke to his business partner and he was very nice. I asked him to check all the scratches for us and just polish it out and that they can send me and invoice, I will pay for it, then he said that I don’t need to worry, they will do it free of charge, maybe it was a way for them to say sorry about the bad job the previous time. The following morning, my wife took in the vehicle to do the repairs and she spoke to his partner about the bumper and told him if they can polish it out then it will be nice, but we can’t wait a day to get the vehicle back, because we traded the vehicle in for a 320i BMW that same day. They did what they needed to do and I took my wife to pick up the vehicle round about one o’clock. I went and tested myself for COVID that same afternoon because one of my friends told me that he is positive for COVID and that then I asked him his symptoms and mine and seemed to be the same as my friend and I decided to go for a test myself. I didn’t get out of my vehicle, just dropped my wife and left, because I didn’t feel very well. I went straight back home. My wife said that they handed over the keys and said, have a nice day. She got in the car and came home afterwards. We went to pick up the new car at about 16:00 and that was it. I got my results back on the morning of 17 October 2020 and contacted everybody I have been in contact with for the last week and I also contacted Johan Steenberg from Maestro Scratch and Dent to let him know that my results came back positive, because I gave him a handshake on the 15th when I was there. Just after that, he replied back that I owed him R950 for the back spoiler. I then replied and said “O ok, but I spoke to your partner about any costs, and there was nothing. According to my knowledge, it was just polished and that is why I didn’t ask any questions. Only then he came back and told me that it was spray-painted and that you could not polish matt silver. It is not that I am a professional spray painter and supposed to know all these things. Just a simple phone call would’ve taken care of any misunderstanding between us. He insinuated that I might needed the R950 more for my COVID treatment and that I must have a nice life. Then he said that R950 will not hurt him and that I must not ever use them again. Then he said that maybe it isn’t going well with us and that is the reason we needed to sell the car. How can it go bad with someone if you trade your car in for a more expensive one? Maybe his calculations don’t add up, you tell me how he came to that. Then he also told me that he will not give me any pity for the COVID, because some people deserved it. I didn’t tell him about it to get any pity out of him, I just told him, so that they must take care of themselves and be on the lookout for any COVID symptoms they may experience, because I came in contact with them. I shook their hands when we spoke about the repairs of the car. Everybody that knows me, know that I don’t take anything for granted and don’t expect anything for free. We tried to contact him several times to explain the misunderstanding but he refused to accept our calls. In my opinion, this is no way any reputable company should be treating their clients. In future he will no longer receive any recommendations from us as we sent many referrals his way in the past. Just to clarify, I have paid the R950 over to him after he told me to never call him again. I have proof of payment in my bank account. Just to say that all the other staff were very helpful and friendly. Their details are as follows, just to make sure you avoid making use of their services. Maestro Scratch and Dent 47 Venturi Crescent, Hennopspark, Centurion Co-Owner: Johan Steenberg (the one with no people skills)
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Replies (0)