Rude Receptionist and terrible service

I have never in my life dealt with a ruder receptionist in my life as Mpho if that i her real name, she put the phone down in my ear multiple times refused to transfer me to a Manager and this is for me getting my refund back, Imagine how the service is when you actually have a contract with these guys, i told the lady that i will re-look at doing the application but after this service i am getting and a rude receptionist who hires a rude receptionist i mean that's your shop window, first point of contact, i am seriously doubting on continuing with these people