Poor Customer Service East Rand Mall

For a few days now, I have been phoning the Telkom Branch in East Rand Mall but with no success. On can simply not get hold of them. When the phone is picked up, one can hear the background but no one answer's and then they drop the call. Knowing that Centre Management would have details such as a contact no of the Regional or Divisional, and knowing that contacting a call Centre for Telkom to complain would not help, I phoned Centre management at East Rand Mall. The gentlemen that answered was imply un helpful. I know for a fact that Centre Management has contact to Telkom Personnel that are close to the ground, he could have simply send out an email to them stating that customer are complaining.

I have been in Regional Retail my entire life. And I have received emails from Centre management's advising us that the store is not taking calls from customers.

East Rand Mall obviously take no pride in offering customer service. I might be going to Telkom East Rand Mall but I am still a customer to East Rand Mall itself.

Very poor reflection on their Management style. I can imagine that customers to that mall must get infuriated with feeble responses