MV
Marinette D
Active since Sep 2018
7
Reviews
0
Industries
Reviews
7 reviews14 months ago
Poor Customer Service / Advertising under false pretenses
I am the office manager and was tasked to find the following product at incredible MacBook Air 13 M1 8 Core CPU 7 Core GPU 8GB 256GB SSDconnection. This item is on a current promotion. R 16,999 Sale ends Saturday, 1 March 2025 R 14,999 with +more. the above prices is pasted from their website The online site showed out of stock. I then phoned the call Centre to find out what to do 0860 011 700 A lady answered, on my end she was on speaker phone, the whole office could hear her. I was asking her if the out of stock is just for online purchases or for instore as well. She stated that the out of stock online would be for nation wide. Meaning they have absolutely no stock anywhere, not even in their hubs. She stated that I could save the item under my Wishlist. She stated that stock might take along time to come in. I then asked a very fair and relevant question. I am obviously inquiring about this item as it is on promotion, if I put it to my Wishlist will I get it at the special price. She said no! I then asked how they can leave this item advertised knowing that they do not have stock and knowing that they obviously wont have stock for the remainder of the promotion. She then simply put the phone down. One could hear the sound of dropping a call. My colleges immediately asked, Did that woman just put the phone down on you. I said yes. Some staff was voicing their opinion that is simply just rude and ********* and poor manners and poor customer service. The last year, We have spend on average plus minus R200 000 on devices for our staff. Guess what - I ordered and paid for the same device R2000 cheaper at Makro and they will deliver on Friday. Incredible connection has lost a client and all our business. I guess they do not need our Money!!!! This week I have had to lodge 3 separate complaints for retailers. It seems as though there is trend developing whereby retailers either don't care or too scared to deal with their staff. In my experience, as an Area Manager in the Retail Sector, once you loose control then it becomes difficult to come back from it later. In an industry where everyone else offers the same products as you.......it is your staff with their customer service that sets you apart from the rest!!!!! Kind Regards Marinette
0 replies
14 months ago
Poor Customer Service and Telephone Etiquette
Since Monday the 24th I have been phoning the Telkom Branch in East Rand Mall. With 10 to 15 calls made per day. The staff there picks up the call, does not talk. One can hear the talking of staff and customers in the back ground. One feels like an idiot saying "Hello, hello " almost shouting and the staff member simply puts down the call in ones ear. Other times the phone rings and then the incoming call is just ended. Other times it rings off the hook. On Monday I managed to get one call through, I asked for Nondumisani (my sales agent that needs to give me feedback on an outstanding product I am yet to receive) , the guy took my name and number. NO one phoned back. I have been phoning desperately as they need to change the size of the outstanding S7 watch. There is simply no service. One would be forced to go to the store. Imagine ones mood walking into the store after you get the phone dropped in your ear. I am frustrated. I also have a job and cannot be chasing after Telkom staff!!!!!!! Knowing Telkom, Nothing would be done about this complaint. I am just 1 small fish amongst to many other complaints Yours Sincerely Marinette
0 replies
14 months ago
Poor Customer Service East Rand Mall
For a few days now, I have been phoning the Telkom Branch in East Rand Mall but with no success. On can simply not get hold of them. When the phone is picked up, one can hear the background but no one answer's and then they drop the call. Knowing that Centre Management would have details such as a contact no of the Regional or Divisional, and knowing that contacting a call Centre for Telkom to complain would not help, I phoned Centre management at East Rand Mall. The gentlemen that answered was imply un helpful. I know for a fact that Centre Management has contact to Telkom Personnel that are close to the ground, he could have simply send out an email to them stating that customer are complaining. I have been in Regional Retail my entire life. And I have received emails from Centre management's advising us that the store is not taking calls from customers. East Rand Mall obviously take no pride in offering customer service. I might be going to Telkom East Rand Mall but I am still a customer to East Rand Mall itself. Very poor reflection on their Management style. I can imagine that customers to that mall must get infuriated with feeble responses
0 replies
23 months ago
Staff Compliment
We do not live in the Area but we were at the Dentist and I was so Hungry after my appointment. We were so surprised at the selection of fresh goods. What made the experience even more pleasant was the service given by a Lady with the name Winnie Mahloko. She served us at the Deli counter. She was so helpfull and pleasant that we nearly bought everything our eyes saw. She is a good sales person. We bought lunch and breakfast to last us the whole weekend as well as alot of nice sweet savory snacks from the Bakery. Winnie was smiling all the way. Made us feel welcome and we felt special. THANK YOU WINNIE, YOU ARE A STAR.
0 replies
56 months ago
CCD and Intellicel wants sign up clients but cannot commit to dates for delivery.
CCD couriers sent an SMS that states my delivery is today. I made special arrangments with my superior to be the the office today to get my delivery. This morning at 8h30 they call to say they cannot do the delivery. I must give them another date. I have paid an admin fee already for the phone delivery. I cannot just make arrrangements for another day. I need to be in field visiting stores. CCD and Intellicel do not take the customers condition into consideration. This is the worst service ever. They truly expect me to ask my superior for another day? I am the customer. They must make a plan.
53 replies
64 months ago
Super Sonic Fiber Poor Service
I called supersonic to subscribe to have Fibre network installed. As part of the package, you are to receive a wifi router to keep you connected while you wait for installation. Each time I call to follow up, I get a diffirent story. My router should have arrived last week but the agent captured the incorrect address. I was on leave last week and really needed the delivery to happen while I was still on leave. Seeing as I never get proper information, I gave up and assumed that they have not given an account to me. On Monday I received an SMS stating delivery at 3 Cadac rd. I immediately phoned and told supersonic and gave them the correct address. Then Monday afternoon after calling them, they said they will check delivey status and get back to me. No one phoned. Then Ram called me to say they are at my address. This was problematic as I was at work and I live in the Eastrand but work in the west rand. Ram then confirmed my address, They then gave the address where they are at 3 Cadac rd. I immediately told them they have the wrong address. They asked for my correct address and said it will be delivered yesterday the 12th. Distressed, I called supersonic to ensure that they have the correct address. They updated the system and said delivery would be the 13th. That they left special instructions. After being back at work only 2 days, I asked for the day off to be at home to sign for my Ram parcel. This morning at 10h17 thier agent said they will follow up with Ram but never got back to me. At after 3pm, I called again, then I'm transferred from department to department. Eventually I put the phone down. This time I called and said that I want to cancell my account. The agent asked what happened. I told her. Her response was, well when is ur next day off or can't you ask for another off.....this made me so angry. I work Monday to Saturday. I had already asked for a day off which was today. I am not at liberty to ask favours from works I had just come back from 3 weeks annual leave. Super sonic is definitely not at liberty to ask me about taking more offs. They messed up addresses. They mess up with Ram. So they need to give a solution. They need to sacrifice thier procedures as I as an employee have already broke proceedure today by being off. Supersonic Fibre has no regards for their customers needs. They are not solution driven. They do not have email addresses to write formal complaints. There is only a call center number 0861787377 and a URL site for checking statements
173 replies
92 months ago
Poor Service
Good Day I am deeply disappointed in the service i have received from TFG. I am, angered and i regret using ur services. More than a month ago i logged an insurance claim with the FIX. It was for 2 phones that was stolen, pick pocketed along with other possessions. Firstly I had difficulty logging the claim through Finright. The call centre was constantly busy. They could not help me without the correct information. However The Fix in Festival mall had given me the insurance documents, store copy and customer copy for the one phone instead of the 2 customer copies for the 2 phones. I needed the documents to obtain the IMEI numbers to log a police case as well as have the phones blacklisted. I had to go to the Fix festval mall to go get the right copies. Then only could i start the whole process Now more than a month later, i am still no closer to getting the phones replaced. I get the feeling Finright and the Fix festival mall is giving me the run around. I have been told the following over the past weeks 1. Sorry mam i was off so could not follow up last week with Finright so i will try today. 2. Finright is off line. 3. The person dealing with your claim is off 4. Sorry mam we have no documents for you. 5. Finright is busy processing 6. You need to redo the claim. 7. The documents are not filled in correctly. 8. Mam you have not stated why it took time to log a police case. 9. Why did my daughter have both phones. 10. We heard nothing, we will call finright again 11. Mam did finright not call you. I will follow up 12. We were robbed. 13. I dont remember speaking to you mam. 14. Mam we have info for only 1 phone 15. Sorry mam, we cant help you, this is a switch board. 16. After calling almost daily for 2 weeks and speaking to person on the other side abt my claim. They tell me ......Sorry mam this is actually a switch board for TFG festival mall. Please call the Fix. The fix and the switch board has the same number............ Each of these point were at least repeated once over the past month. Looks to me like i waisted my money paying for insurance that does not pay. The store received the following from me 1.blacklisting from cell c for both phones 2.copy of police case and case number for both phones 3.Affidavit 4.my ID The store completed the claim forms for me. Took all my documents and submitted it. From Finright I have not received any messages or calls. I have many questions. Which of the above excuses is actually true. Why must i go redo documents, I too work in retail in the west rand. Why must i travel 79 km to come sort out someone elses incompetence. Why must i call finright? I am the customer. Do you only have 1 staff member in the whole of TFG that can deal with my claim. It is not my fault ur systems are offline or that staff is off. Why are i being made guilty for claiming. I PAID FOR THE SERVICE IT IS MY RIGHT TO CALL ON IT WHEN A CASE OF EMERGENCY Why is it questioned why my daughter had both phones.......most people have 2 or more. I have 3. If you dont have this issue resolved and my legitimate claim settled by Monday the 17th. I will be taking the matter to the Insurance Ombudsmen. I will also go ahead and have all this put onto Hello Peter.Com. TFG has got along road to truly unsderstanding the Consumer Protection Act and how retailers exploit customers. The general thought is that customers dont know thier rights. Well you have met a customer that does know her rights and I service my customers and train my staff on always realising the customer expectations and rights. Marinette van Deventer
105 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)